Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's...

Discus and support Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's... in XBoX Games and Apps to solve the problem; None of my games show up in my library, no content shows, and my Xbox Game Pass subscription does not load. I have other Windows 10 laptops on my... Discussion in 'XBoX Games and Apps' started by ChrisWNY, Aug 14, 2021.

  1. ChrisWNY
    ChrisWNY Guest

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's...


    None of my games show up in my library, no content shows, and my Xbox Game Pass subscription does not load. I have other Windows 10 laptops on my network and the Xbox app seems to work fine, so this is not a network issue. I've tried resetting the app, uninstalling/reinstalling, running a bunch of Powershell commands, you name it. This issue occurred shortly after I signed up for the Gamepass Ultimate subscription. Just randomly occurred...I probably didn't notice it right away since I use the Xbox app infrequently (maybe a couple times every week or two).

    Has anyone else figured out how to fix this issue? See screenshots below...the problem should be obvious.


    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's... [​IMG]



    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's... [​IMG]


    :)
     
    ChrisWNY, Aug 14, 2021
    #1
  2. SammyVS Win User

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's been plaguing me for months

    Okay. Let's try to solve this problem with the store, maybe it's related to the Xbox app

    Follow these steps.

    Clear Windows Store cache

    This method will reset your Windows Store without affecting your account settings or deleting any stored apps.

    Press Windows key + R key.
    Type in wsreset.exe.
    Press the Enter key.
    Restart your computer and relaunch Windows Store.

    Method 2: Run the SFC scan

    SFC scan will automatically detect and repair any corrupted or missing files that may be causing the Windows Store concern that you're experiencing.

    Press Windows key + X key.
    Click Command Prompt (Admin).
    Type in sfc /scannow.
    Press the Enter key.
  3. ChrisWNY Win User

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's been plaguing me for months

    The troubleshooter doesn't find any issues. Same problems with MS Store...the MS Store mostly works, except when trying to Get new apps, or trying to push apps from the store to other devices in my account (I get errors stating "try again later", as I posted previously).

    ------------------------------------------------

    PrintWindows Store Apps Publisher details



    Potential issues that were checked

    Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present

    Check for missing or corrupt filesCheck for missing or corrupt files Issue not present

    Service registration is missing or corruptService registration is missing or corrupt Issue not present

    Microsoft account requiredMicrosoft account required Issue not present

    Temporary Internet files location has changedTemporary Internet files location has changed Issue not present

    User Account Control has been disabledUser Account Control has been disabled Issue not present

    Hanging or crashing appsHanging or crashing apps Issue not present



    Potential issues that were checked Detection details



    Some security settings are missing or have been changed Issue not present





    Check for missing or corrupt files Issue not present





    Service registration is missing or corrupt Issue not present





    Microsoft account required Issue not present





    Temporary Internet files location has changed Issue not present





    User Account Control has been disabled Issue not present





    Hanging or crashing apps Issue not present
  4. ChrisWNY Win User

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's been plaguing me for months

    The Windows 10 update-in-place did not resolve the Xbox PC app issue. I uninstalled anything that said "Xbox" in front of it prior to running the update-in-place. It took about 25 minutes so not much time lost, and everything seems to be working fine as it did prior to the update-in-place. I then reinstalled the Xbox app from the MS Store which went fine, but no dice on the Xbox app. Same garbage "could not load content" tiles showing up in the app, and my Xbox game pass subscription does not load within the app. Even when I completely sign out of the Xbox app, those same garbage blank graphic tiles load when launching the Xbox app for PC.

    Not sure where to go from here, but definitely not willing to do a format/reinstall just to get the Xbox and MS Store app working. I can only assume at this point that there's an issue going on with auth/tokens/account provisioning/etc. between that PC and Microsoft.
  5. ChrisWNY Win User

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's been plaguing me for months

    Hope it works xD
    A question. If you try to download games through the Microsoft Store app, can you download them normally?
    Yeah that makes both of us xD

    That's a good question...depends on whether or not I already "own" the game or app. If the large blue button says "Get" in the store, this happens:


    [​IMG]


    If the large blue button says "Install," then the game or app will install normally, and update properly from the MS Store. However, I haven't been able to launch or play Microsoft Flight Simulator 2020...when it launches, the intro screens load, then eventually the app says it needs to update, takes me to the MS Store, and nothing happens. I can't find an update file separately for it, so I'm stuck with not being able to launch MSFS 2020. Definitely aggravating since MSFS 2020 was the reason I subscribed to Game Pass last year. It had always worked fine up until about June 2021. My guess is a Windows update likely broke things and has been the root cause of the issues I posted in here.
  6. SammyVS Win User

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's been plaguing me for months

    Thanks for contacting us my name is Samy, I am advisor independent and I will be helping you today.

    How are you, Chris?

    I tested it here to see if the same happened to me and everything is working normally.

    Would an in-place update solve this?

    This link has detailed instructions. Please, remove the Xbox app before doing this.

    https://answers.microsoft.com/en-us/windows/for...
Thema:

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