Has anyone ever not received their console back from MIcrosoft after a service request?

I did set it up online and I don't ever recalling seeing anything about not sending accessories, only seemed to make sense to send the controller in its entirely. I even sent it in its original box. after reading the threads on this topic I do believe Microsoft needs to make this more apparent in the process screens when requesting a service or warranty repair. and with all of the number of people that has had the same issue that I have had, then I believe Microsoft may need to look into the process of request a service/repair procedure to see if the is room for improvement to prevent this from happening. a lot of individuals like myself has spent a lot of money on these controllers to have the best gaming experience we can have with Xbox, I put my faith in Microsoft to make my controller right and to get me back to gaming with my Elite . again the question was has anyone heard of getting the accessories back?

23 Days after Microsoft received my console, It still hasn't been shipped back to me. Talk about slow service.

If anyone ever has this issue, I unplugged the power cord from the back of the console and from the power bar. Then plugged it back in, reboot and fixed it. Sorry for the panic post. 😅

Which Repair choice did you choose?

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"a.If you choose Standard Repair, Microsoft will provide you a shipping label to send your non-working console to the service center where it will be repaired and then shipped back to you.

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b.If you choose Advanced Exchange, Microsoft will send you a replacement console first. Once you receive the replacement console, you send back the non-working console."

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"At your Microsoft account email address, you'll receive an email containing your Service Request number and instructions about how to send us your product"

First, sign in at
Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Submit a service order request

After you’ve registered your devices, follow these steps:

1. Sign in to the
   Device repair page with your Microsoft account credentials.
2. In the Overview section of the Device repair page, select
   Repair my device.
3. Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7
days from the date you created the order.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, go to

How to change the email address associated with your Microsoft account to update your Microsoft account information.

How to pack and ship your device

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see

How to pack your Xbox console or Kinect sensor for shipping.

Remove all accessories from the Xbox console or Kinect sensor, and remove any discs from the Xbox hard drive. If you send them, you probably won’t get them back.

After your device has been packed, print your shipping label. Tape it to your package and then follow the shipping instructions in the confirmation email.

Track the status of the repair

After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time.

To check your order status at any time, click on Order status in the box at the top of this page.

For more information, see
Help with your existing Xbox or Kinect service order.