Has anyone else had their account suspended because of a false report and the enforcement...

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your concern.

No. The enforcement team's job is to enforce the policies.

Sadly the ONLY option we have when it comes to enforcement is through the enforcement site.

Hello Mollie, sorry to hear you've been suspended.

Unfortunately, as this is an open forum, we are unable to help with enforcement issues. You would have been sent a message to the email associated with your account that gives more info on the suspension though. Be sure to check your junk/spam folders just in case.

You can also log in to https://enforcement.xbox.com to see the reason and duration of the action as well as open a case review with the PET if available.

Please note that a case review is only available for suspensions longer than 24 hours and the PET can take up to 48 hours to respond.

You dont get suspended simply due to false reports. In fact anyone filing false reports are subject be being suspended themselves since filing false reports is against the terms of service/code of conduct.

All reports are investigated before any action is taken. If your brother believed the suspension was made by mistake then he can file for a case review while logged into the suspended account and enforcement.xbox.com

That is the only to contact the enforcement team as they don't use the forums and wont see this.

The enforcement team do not use the forums.

Any report filed is thoroughly investigated before any action is taken.You do not get suspended for false reports,in fact anyone who makes a habit of filing false reports risks being suspended themselves.

An email would of been sent to the address linked to your account telling why the account was suspended or you can check on the enforcement site
https://enforcement.xbox.com/home

As it's a 24 hour suspension you can't file for a case review.

You dont get banned for false reports. In fact the person filing false reports is subject to getting suspended.

All reports are thoroughly investigated by the enforcement team before any action is taken. You could have a million reports against you but unless the code of conduct was broken you wont be suspended.

The only ones who have anything to do with enforcement actions are the enforcement team. They can only be contacted via the case review process. If your case review decision was upheld then there is nothing else you can do.

No one else on the forums or support can assist with/overide enforcement team decisions.