Has anyone else experienced this, downloaded last Forza horizon 5 update..it deleted my...

Hi there! This is Virginia O.

I understand that you are experiencing issues logging into Forza Horizon 5 account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Ethan, are you playing the game on an Xbox console?

Or you are playing Forza Horizon 5 on a Windows PC?

Please give an update in order for troubleshooting steps will be given on the correct platform. Thank you very much.

First thing you should do is delete the game. Then delete the your system cache. Once you have done that, then download 1 or 2 demos that is the same size as Forza Horizon. Then redownload Forza Horizon. Play Forza Horizon. If the problem has gone,
you can delete the demos.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Xbox crashing when playing Forza Horizon 5.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please do the power cycle. Press and hold the power button on the console until it turns off.

Unplug the power cord and wait for a few minutes.

Plug the power cord back in and turn on the console.

And then avoid quick resume. Do not use the Quick Resume feature for Forza Horizon 5. Because some users have reported that this feature can cause crashes.

Next is to check for game updates. Kindly make sure that Forza Horizon 5 is updated to its latest version.

If the issue persist after performing the troubleshooting steps, please uninstall and then reinstall the game in order for the corrupted files will be deleted from the game.

Thank you for your cooperation.

Hi Maxen13

Sorry I should have been more specific, I have tried Cancel download - press the Guide button (big central silver button), press Left and scroll down to Active Downloads. Press A, then select Forza Horizon and select Cancel Download. Confirm.

Deleting the partial/corrupted file - From the dashboard, go to Settings/Storage/[All Devices]/Games/Forza Horizon, select the file with and choose Delete. Confirm.

But that didn't resolve the issue, I tried your other suggestion of downloading other files larger that Forza Horizon & then Forza Horizon itself, the other files download fine but Forza still gets caught in a download loop.

I've just formatted my Xbox 360 in a last hope that that will resolve it.

hardware manufacturers work hdd space out as 1000GB = 1TB - software does not, software works as follows.

1024KB = 1MB - 1024MB = 1GB - 1024GB = 1TB

So the usable space on any new 1TB hdd after formatting is about 931GB then you have to exclude system files and reserved space that the xbox system uses. in that reserved space is updates, recordings, screenshots, temp files etc etc.

this is the same for ANY system that uses a HDD/SSD. be it consoles or pc or any other device out there.

take for example my 4TB SSD in my PC after formatting i get a useable space of 3.638TB.

the same is for phone storage too.

so what you are seeing is normal, yes it is a bit shady but has been like this forever. technically they are not wrong, it does indeed have a 1TB hdd in, but i think it is about time they show the correct amount useable once formatted and OS, reserved space is used.

By this time though it is now common knowledge as has been this way for decades.