'Hardware Problem' message when I try to connect to wifi

Try to go to SETTINGS, then SYSTEM, then CONSOLE INFO , last is CONSOLE RESET, after that pick option to KEEP ALL GAMES and APPS. After console will RESTART. After that - do the SET UP and then test

Hey dawn

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with connecting to Xbox Live.

When the console states "Hardware problem" it may not necessarily be your console that it is referring to, but you "Network hardware".

In this instance, I would recommend testing out an alternate network, or if you are using wireless connection, test your network using a wired connection [or vice-versa depending on your connection].

If this is not an option, I would recommend using the
Xbox One Connection and Network Solution wizard and see if some of the troubleshooting techniques depicted here work for you.

Give this a try and let us know if this works for you!

The first thing to try is power down your console and power cycle your network gateway and wait... until the gateway is fully functional before turning the console back on.

Also a wired ethernet cable connection is superior to WiFi, where you might experience signal interference, causing a loss of network connectivity.

its says i have a hardware problem when i try to connect wireless my wifi is connecting to everything like my phone laptop but not my xbox one

Hello Spike,

Thanks for reaching out to the forums. We are sorry for the issue with the error. When this error occurs, it most likely means there is faulty hardware in the console. In this case could be the WIFI in the console. Have you tried connecting with a ethernet
cable? If unable to, you will most likely need a repair which you can set up on
device support.

Thanks,

Brad