Halo Wars: Definitive Edition owned but not accessible

Discus and support Halo Wars: Definitive Edition owned but not accessible in XBoX Sales and Promo to solve the problem; Hello, I redeemed a code for Halo Wars 2: Ultimate Edition a while back at the games launch, of which I am able to play, however with the package was... Discussion in 'XBoX Sales and Promo' started by Moisture Duck, Apr 17, 2017.

  1. Moisture Duck
    Moisture Duck Guest

    Halo Wars: Definitive Edition owned but not accessible


    Hello,

    I redeemed a code for Halo Wars 2: Ultimate Edition a while back at the games launch, of which I am able to play, however with the package was supposed to be a copy of Halo Wars: Definitive Edition, but I cannot access it. The odd thing is, is that if I
    search the store for Halo Wars, two items appear for the Definitive Edition, one of which says 'owned', but I cannot download or launch, and the other says 'Not sold separately'.

    I also never received a code or anything, like other people have been mentioning.

    :)
     
    Moisture Duck, Apr 17, 2017
    #1
  2. Spartan216 Ivan
    Spartan216 Ivan Guest
    Can't download Halo Wars Definitive Edition

    I got the Halo Wars 2: Ultimate Edition Pre-Order on PC and I do have a game called Halo Wars Definitive Edition "Owned" but the game called Halo Wars Definitive Edition (PC) I don't. The one I own I can't do anything with.
     
    Spartan216 Ivan, Apr 17, 2017
    #2
  3. zerofreze
    zerofreze Guest
    Halo Wars: Definitive Edition owned but not accessible

    Still waiting on my code. It has been more then 10 days since I was supposed to receive it
     
    zerofreze, Apr 17, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Halo Wars: Definitive Edition owned but not accessible

    Hey there!





    I sent you a message over
    Xbox Live.





    Enjoy! Halo Wars: Definitive Edition owned but not accessible :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
     
    Miss Bijoux, Apr 18, 2017
    #4
  5. Marcel Labbé-Lauren Win User

    Still waiting for my Halo Wars Definitive Edition Code

    If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

    Clearly, that can't be right and something went wrong with the activation. Can you fix this?
    [​IMG]

    Unfortunately, it is in german, so let me guide you: Below Halo Wars 2: Ultimate Edition, it say "You own this product." ("Dieses Produkt gehört Ihnen."). There is a list of content of this package ("In diesem Paket"):

    Halo Wars 2 -> Installed

    Halo Wars: Definitive Editon -> Buy for 19,99 Euro

    Halo Wars 2 Season Pass -> Already owned.

    Thus, I own a product without owning all its included content.

    The Halo Wars 1 page looks like this

    [​IMG]

    It offers me to buy this game. While at the same time showing me packages with this product ("Pakete mit diesem Artikel"), that is the Ultimate Edition, which I "already own" ("Bereits erworben").

    That is clearly inconsistent. I should have access to Halo Wars. Please fix this.
  6. ReeceLad Win User

    SOLVED - Cannot install Halo Wars 2: Ultimate Edition - Pre-Order

    The ultimate edition of Halo Wars 2 gives you access to the base game as well as Halo Wars: The definitive edition.

    Are you able to install the standard edition or is that also asking for a purchase?
  7. Miss Bijoux Win User

    Halo Wars: Definitive Edition owned but not accessible

    Hey there!





    I sent you a message over
    Xbox Live.





    Enjoy! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  8. Mister Beep Win User

    Halo Wars: Definitive Edition owned but not accessible

    Hey there,

    Halo Wars: Definitive Edition codes were only sent out during the pre-order period. Now the game should be automatically applied to the account that purchase Halo Wars 2: Ultimate Edition digitally. Are you seeing the game as owned within the Xbox Store
    on the Xbox One console or the Windows Store on Windows 10?

    Keep us posted!
  9. bblades262 Win User

    SOLVED - Cannot install Halo Wars 2: Ultimate Edition - Pre-Order

    The ultimate edition of Halo Wars 2 gives you access to the base game as well as Halo Wars: The definitive edition. Are you able to install the standard edition or is that also asking for a purchase?
    Standard edition is asking for a purchase of $9.99
Thema:

Halo Wars: Definitive Edition owned but not accessible

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