Halo MCC bugged when i tried to download it, how to fix it?

Discus and support Halo MCC bugged when i tried to download it, how to fix it? in XBoX Games and Apps to solve the problem; So I downloaded Halo MCC yesterday and it was fine, then when i lunched it halo 4 wasnt installed, so i used the in-game menu to install it , about 5... Discussion in 'XBoX Games and Apps' started by Hristo Hristov3, Mar 29, 2023.

  1. Hristo Hristov3
    Hristo Hristov3 Guest

    Halo MCC bugged when i tried to download it, how to fix it?


    So I downloaded Halo MCC yesterday and it was fine, then when i lunched it halo 4 wasnt installed, so i used the in-game menu to install it , about 5 secounds leter the game and xbox app crashed. I tryed reopening halo mcc but it didnt open. I opened the xbox app and saw that halo 4 was stuck at 10% download, tried canceling but that just froze the app. I restarted my laptop but the issue was still there, i uninstalled halo mcc , the xbox app and the gaming service , since that was suggested in the xbox support troubleshooter, i reinstalled them(exept MCC ofc.) and restarted. It look like it helped since halo 4 was not in the queue so i started to download halo mcc again, and it reached 4 % and froze, just like halo 4 did, i tried to again reinstall the app and gaming services but it didnt fix it, i tried repairing and resting the xbox app, the gaming service and the microsoft store but it did nothing, i ran the sfc /scannow command and cleared all corrupted files and still nothing. I have tried everything i could find online and in the official troubleshooter and nothing has helped. Mcc is stil bugged in the queue.

    :)
     
    Hristo Hristov3, Mar 29, 2023
    #1
  2. Hristo Hristov3 Win User

    Halo MCC bugged when i tried to download it, how to fix it?

    The game download is frozen like this and I cant cancel nor pause it. I did everything listed hereTroubleshoot issues with the Xbox App for Windows. I am not a Gamepass subscriber. I can update other games from the app but now download, and my Windows version is Windows 22H2.


    [​IMG]
  3. Kathy A. Win User

    Halo MCC bugged when i tried to download it, how to fix it?

    Hello Hristo Hristov3,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are trying to install Halo: The Master Chief Collection and Halo 4 and is unable to because downloading games from Xbox app get stuck. Let us check on this together and sort this out in timely manner.

    We appreciate you have listed the steps you already performed. Based on your description, you are trying to install Halo 4 after you have already installed Halo MCC. To have a better understanding, we would like to further isolate your concern.

    1. Please post a screenshot of the issue and conceal any personal information.
    2. Are we subscribed to Xbox Game Pass subscription?
    3. Can you install games from Microsoft Store? Did the games get stuck while downloading?
    4. May we know if the troubleshooting you perform are from this link, under Problems launching a game from Xbox app - Troubleshoot issues with the Xbox App for Windows.
    5. Can you download another game from Xbox app? Did it get stuck?
    6. May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.

    We look forward to your response.

    Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Kathy A. Win User

    Halo MCC bugged when i tried to download it, how to fix it?

    Hello Hristo Hristov3,

    Thanks for the reply and sharing the screenshot of the issue.

    We notice that all Halo versions were stuck at downloading. Since, cancellation of the stuck download did not work. We would recommend you to try the suggested troubleshooting:

    METHOD 1: Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.

    1. Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
      • Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
      • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
      • Uninstalling and reinstalling Gaming Services.
        • Right-click the Start button and select Windows PowerShell (Admin).
        • Type this command one at a time, press enter and wait:
    [table][tr][td]
    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
    [/td][/tr][tr][td]
    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
    [/td][/tr][/table]
    • Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
    • Restart your device and try to install the game again.
    METHOD 2: Run system scans

    Run a full system scan. This will check and restore corrupted system files.

    In Windows search bar, search for Command Prompt and Run as Administrator.

    Copy the command below one line at a time and paste it on Command Prompt:

    [table][tr]
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    SFC /scannow
    [/tr][/table]

    May we know if you are part of Windows Insider and Xbox Insider? Or how about the beta programs of games?

    Also, may we ask for the result of isolating this issue with the use of Microsoft Store. Can you install games from Microsoft Store? Did the games installed from Microsoft Store get stuck while downloading?

    We look forward for your reply.

    Regards,

  5. Electric Eye Win User

    Halo MCC bugged when i tried to download it, how do I fix it?

    Hi Kathy,

    Thank you for your suggestions.

    I am able to download every other game without issue. For some reason this is the only game that gives me problems on multiple PCs.

    I tried the above suggestions, here is the output,

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

    PS C:\Users> net stop wuauserv The Windows Update service is stopping.
    The Windows Update service was stopped successfully.
    PS C:\Users>
    PS C:\Users> net stop cryptSvc
    The Cryptographic Services service is stopping..
    The Cryptographic Services service was stopped successfully.
    PS C:\Users>
    PS C:\Users> net stop bits
    The Background Intelligent Transfer Service service is not started.

    More help is available by typing NET HELPMSG 3521.
    PS C:\Users>
    PS C:\Users> net stop msiserver
    The Windows Installer service is not started.

    More help is available by typing NET HELPMSG 3521.

    PS C:\Users>
    PS C:\Users> ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    PS C:\Users>
    PS C:\Users> ren C:\Windows\System32\catroot2 catroot2.old
    PS C:\Users>
    PS C:\Users> net start wuauserv
    The Windows Update service is starting.
    The Windows Update service was started successfully.

    PS C:\Users>
    PS C:\Users> net start cryptSvc
    The Cryptographic Services service is starting.
    The Cryptographic Services service was started successfully.

    PS C:\Users>
    PS C:\Users> net start bits
    The Background Intelligent Transfer Service service is starting..
    The Background Intelligent Transfer Service service was started successfully.

    PS C:\Users>
    PS C:\Users> net start msiserver
    The Windows Installer service is starting.
    The Windows Installer service was started successfully.

    -------------------------------------------------------------

    It looks as though msiserver is not running. Same with bits. Could this be part of it?

    Also, would Halo be downloaded from another server than say Skrim, or Starfield?

    Thank you,

    Nathan
  6. Electric Eye Win User

    Halo MCC bugged when i tried to download it, how do I fix it?

    Hi Kyo,

    Thank you for the suggestions here. I have attempted to add these to my firewalls web filter as exceptions:

    • ^.*windowsupdate\.microsoft\.com.*$
    • ^.*update\.microsoft\.com.*$
    • ^.*windowsupdate\.com.*$
    • ^.*download\.windowsupdate\.com.*$
    • ^.*download\.microsoft\.com.*$
    • ^.*download\.windowsupdate\.com.*$
    • ^.*wustat\.windows\.com.*$
    • ^.*ntservicepack\.microsoft\.com.*$
    • ^.*go\.microsoft\.com.*$
    • ^.*dl\.delivery\.mp\.microsoft\.com.*$
    from this article:

    https://support.sophos.com/support/s/article/KB-000036981?language=en_US

    These are listed as "Microsoft Windows Updates -More" in my rules. See below the rules that have been added.


    [​IMG]


    I am able to download the MCC without issue on another router/hotspot, so I know that it is related to my routers firewall and not my AV firewall.

    Are there IP addresses that need to be allowed? Any MCC specific server addresses?

    These IPs are being blocked from accessing my network:

    [table][tr][td]IP address[/td][td]89.248.165.70 (change)[/td][/tr][tr][td]Latitude[/td][td]52.3716[/td][/tr][tr][td]Longitude[/td][td]4.8883[/td][/tr][tr][td]Country[/td][td]The Netherlands[/td][/tr][tr][td]Region[/td][td]North Holland[/td][/tr][tr][td]City[/td][td]Amsterdam[/td][/tr][tr][td]Organization[/td][td]IP Volume[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]167.248.133.169 (change)[/td][/tr][tr][td]Latitude[/td][td]37.751[/td][/tr][tr][td]Longitude[/td][td]-97.822[/td][/tr][tr][td]Country[/td][td]United States[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Censys-arin-01[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]109.205.213.198 (change)[/td][/tr][tr][td]Latitude[/td][td]40.504[/td][/tr][tr][td]Longitude[/td][td]47.4997[/td][/tr][tr][td]Country[/td][td]Azerbaijan[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Interserver[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]109.205.213.22 (change)[/td][/tr][tr][td]Latitude[/td][td]40.504[/td][/tr][tr][td]Longitude[/td][td]47.4997[/td][/tr][tr][td]Country[/td][td]Azerbaijan[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Interserver[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]109.205.213.134 (change)[/td][/tr][tr][td]Latitude[/td][td]40.504[/td][/tr][tr][td]Longitude[/td][td]47.4997[/td][/tr][tr][td]Country[/td][td]Azerbaijan[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Interserver[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]23.88.3.9 (change)[/td][/tr][tr][td]Latitude[/td][td]49.1156[/td][/tr][tr][td]Longitude[/td][td]10.7511[/td][/tr][tr][td]Country[/td][td]Germany[/td][/tr][tr][td]Region[/td][td]Bavaria[/td][/tr][tr][td]City[/td][td]Gunzenhausen[/td][/tr][tr][td]Organization[/td][td]Hetzner Online[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]77.90.185.185 (change)[/td][/tr][tr][td]Latitude[/td][td]48.3506[/td][/tr][tr][td]Longitude[/td][td]10.9114[/td][/tr][tr][td]Country[/td][td]Germany[/td][/tr][tr][td]Region[/td][td]Bavaria[/td][/tr][tr][td]City[/td][td]Augsburg[/td][/tr][tr][td]Organization[/td][td]BtHoster[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]92.63.197.224 (change)[/td][/tr][tr][td]Latitude[/td][td]-28.9984[/td][/tr][tr][td]Longitude[/td][td]23.9888[/td][/tr][tr][td]Country[/td][td]South Africa[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Telkom Internet[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]20.245.38.118 (change)[/td][/tr][tr][td]Latitude[/td][td]37.1835[/td][/tr][tr][td]Longitude[/td][td]-121.7714[/td][/tr][tr][td]Country[/td][td]United States[/td][/tr][tr][td]Region[/td][td]California[/td][/tr][tr][td]City[/td][td]San Jose[/td][/tr][tr][td]Organization[/td][td]Microsoft Azure[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]45.125.66.34 (change)[/td][/tr][tr][td]Latitude[/td][td]54.9038[/td][/tr][tr][td]Longitude[/td][td]23.8924[/td][/tr][tr][td]Country[/td][td]Lithuania[/td][/tr][tr][td]Region[/td][td]Kaunas[/td][/tr][tr][td]City[/td][td]Kaunas[/td][/tr][tr][td]Organization[/td][td]Tele Asia[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]142.250.190.14 (change)[/td][/tr][tr][td]Latitude[/td][td]37.751[/td][/tr][tr][td]Longitude[/td][td]-97.822[/td][/tr][tr][td]Country[/td][td]United States[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Google Servers[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]152.89.198.69 (change)[/td][/tr][tr][td]Latitude[/td][td]55.7386[/td][/tr][tr][td]Longitude[/td][td]37.6068[/td][/tr][tr][td]Country[/td][td]Russia[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Chang Way Technologies Co.[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]193.57.40.49 (change)[/td][/tr][tr][td]Latitude[/td][td]50.4522[/td][/tr][tr][td]Longitude[/td][td]30.5287[/td][/tr][tr][td]Country[/td][td]Ukraine[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Pitline Ltd[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]176.111.174.183 (change)[/td][/tr][tr][td]Latitude[/td][td]55.7386[/td][/tr][tr][td]Longitude[/td][td]37.6068[/td][/tr][tr][td]Country[/td][td]Russia[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Chang Way Technologies Co.[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]80.94.95.226 (change)[/td][/tr][tr][td]Latitude[/td][td]45.9968[/td][/tr][tr][td]Longitude[/td][td]24.997[/td][/tr][tr][td]Country[/td][td]Romania[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]SS-Net[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]23.220.109.254 (change)[/td][/tr][tr][td]Latitude[/td][td]44.9834[/td][/tr][tr][td]Longitude[/td][td]-93.2622[/td][/tr][tr][td]Country[/td][td]United States[/td][/tr][tr][td]Region[/td][td]Minnesota[/td][/tr][tr][td]City[/td][td]Minneapolis[/td][/tr][tr][td]Organization[/td][td]Akamai Technologies[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]64.62.197.209 (change)[/td][/tr][tr][td]Latitude[/td][td]45.6514[/td][/tr][tr][td]Longitude[/td][td]-121.3833[/td][/tr][tr][td]Country[/td][td]United States[/td][/tr][tr][td]Region[/td][td]Oregon[/td][/tr][tr][td]City[/td][td]Mosier[/td][/tr][tr][td]Organization[/td][td]Hurricane Electric[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]91.92.245.222 (change)[/td][/tr][tr][td]Latitude[/td][td]42.696[/td][/tr][tr][td]Longitude[/td][td]23.332[/td][/tr][tr][td]Country[/td][td]Bulgaria[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]LIMENET[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]194.26.135.127 (change)[/td][/tr][tr][td]Latitude[/td][td]55.7386[/td][/tr][tr][td]Longitude[/td][td]37.6068[/td][/tr][tr][td]Country[/td][td]Russia[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Chang Way Technologies Co.[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]62.204.41.112 (change)[/td][/tr][tr][td]Latitude[/td][td]55.7386[/td][/tr][tr][td]Longitude[/td][td]37.6068[/td][/tr][tr][td]Country[/td][td]Russia[/td][/tr][tr][td]Region[/td][td][/td][/tr][tr][td]City[/td][td][/td][/tr][tr][td]Organization[/td][td]Horizon Media[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]


    [table][tr][td]IP address[/td][td]202.157.235.249 (change)[/td][/tr][tr][td]Latitude[/td][td]35.1743[/td][/tr][tr][td]Longitude[/td][td]136.8931[/td][/tr][tr][td]Country[/td][td]Japan[/td][/tr][tr][td]Region[/td][td]Aichi[/td][/tr][tr][td]City[/td][td]Meieki[/td][/tr][tr][td]Organization[/td][td]Community Network Center[/td][/tr][tr][td] [/td][td] [/td][/tr][/table]

    The Akamai IP that was blocked was the only outgoing request. However, it was an intermittent block. I could not replicate with 2 more download attempts. I did a bit more troubleshooting with your help narrowing down my suspicions. Here is was I saw in the web filter logs:


    [​IMG]


    It seems as though the web filter is allowing some, and warning others, I assume since there in no interaction for the warning from the client the download is stalled and dropped.

    Now, I set up this IP list:


    [​IMG]




    And used it in this rule:




    [​IMG]




    Then tested against my local machine and the local network. Local network was blocked, as expected, local machine was accepted.


    [​IMG]

    [​IMG]








    So far so good. 20% downloaded and counting.



    Hopefully this helps anybody with this particular issue running a commercial firewall at home.



    I learned a lot here about log reading.



    Thank you both for your help!
Thema:

Halo MCC bugged when i tried to download it, how to fix it?

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