Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

Discus and support Halo Infinite "The request is not supported." when trying to launch the game, Windows 10 in XBoX Games and Apps to solve the problem; I've been trying to get Halo Infinite to launch for the last little while, however, the game keeps spitting out this message: [img] I play Halo... Discussion in 'XBoX Games and Apps' started by Whole Egg, Mar 1, 2022.

  1. Whole Egg
    Whole Egg Guest

    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10


    I've been trying to get Halo Infinite to launch for the last little while, however, the game keeps spitting out this message:
    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10 [​IMG]


    I play Halo Infinite through Game Pass on a Windows 10 PC. The game has launched for me before. This message started popping up after I used the Windows 10 app settings page to "Reset" Halo Infinite in an attempt to reduce crashing issues.

    I've reinstalled the game 3 times, tried using windows app settings to "Reset" Halo, Xbox, and Gaming services, using DISM to repair my Windows, repairing my C: drive, restarting my computer numerous times, and attempting the troubleshooting steps listed on Xbox support.

    Other games I've installed through my Game Pass subscription work just fine.

    Any suggestions on how to fix this issue?

    :)
     
    Whole Egg, Mar 1, 2022
    #1
  2. Whole Egg Win User

    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

    Hi again,

    Sorry, it took a while to respond. I've been meaning to find the time to get around to it.

    I downloaded the Xbox app on the other user as you said, and I was able to launch Halo Infinite and even playtest for a little while. It seems launching the game through a different local user didn't have any hitches.

    However, the issue still persists on my main local account. Is there any way to fix this, or will I just have to settle playing on a different local user for now?

    Thanks
  3. Kathy A. Win User

    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

    Hi Whole Egg,

    We hope you are doing fine.

    We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.





    Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



    Kind regards,

  4. Kathy A. Win User

    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

    You're welcome, Whole Egg.

    Based on your description, you were using an antivirus, we would like to ask if there will be no issue if the antivirus is disable. In the other hand, might need to install Xbox app and or the game into the local user. However please check the steps on how to - Create a local user or administrator account in Windows. Please launch Microsoft Store and search for Xbox app then select Get or Install. Otherwise please let us know if there's an error message or issue.

    By the way, is this only happening with the game - Halo Infinite?

    We look forward for your response.

    Kind regards,

  5. Kathy A. Win User

    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

    Hi Whole Egg,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you were having frequent crash with Halo Infinite and that the reset you have performed has resulted to inability to launch the game. Let us check on this together so you will get back to gaming.



    Given that the you almost have tried every troubleshooting that could fix this issue. Let us try to check the basics and see if we can better isolate this concern, we would like to ask for few questions:

    May we ask if you are using Windows 10 or 11 and what is the build?

    Do you have any antivirus, antimalware, VPN, firewall and PC Optimizer installed in the PC?

    Is your PC updated? Did your PC meet the system requirements written here?

    Have you tried to play Halo Infinite on a new local user account from PC?



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. Kathy A. Win User

    Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

    Hi Whole Egg,

    We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.



    Kind regards,

Thema:

Halo Infinite "The request is not supported." when trying to launch the game, Windows 10

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