Halo Infinite Season 5 Crashes on startup

Hi Aaaxd0012! I hope you are well, delighted to be able to offer you my help!

I'm very sorry that you are having problems with your game Halo Infinite Season 5, but don't worry, I will do everything I can to help you.

The first thing we must do is follow these steps:

1. Restart your console: Sometimes simply restarting your console can fix the problem. Turn off your Xbox, unplug it from the power source, wait a few minutes, then plug it back in and turn it on.

2. Check for updates: Make sure your console and game are up to date. Go to Settings > System > Updates & downloads > Console update available to check for updates.

3. Clear the cache: Clearing the cache can help resolve issues with games failing to launch. To do this, press and hold the power button on your Xbox until it turns off completely. Unplug the power cord from the back of the console and wait 10 seconds. Plug the power cable back in and turn on your Xbox.

4. Reinstall the game: If none of the above steps work, try uninstalling and reinstalling Halo Infinite Season 5.

Let me know if this information is useful to you.

Best regards,
Daniel.

Hi Mkni,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having issues launching Halo Infinite. We would like to suggest you would try this link below. To fix Halo Infinite crashing on startup, you can try these fixes:

• Check that your computer meets the minimum requirements
  
• Update your video card drivers
  
• Uninstall conflicting software
  
• Verify the installation
  

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi guy, tihis month Halo 5. I am preparing for the arrival of Halo Infinite and entering the competitive arena. In times of relaxation Crash N. heal and crash CTR

Hi guy, tihis month Halo 5. I am preparing for the arrival of Halo Infinite and entering the competitive arena. In times of relaxation Crash N. heal and crash CTR

Hello LordMoopy,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.



We understand that Halo Infinite does not load past startup. Let us look into this together to get you back to gaming.



First, please make sure that your computer is completely updated - including all optional updates.



Next, please make sure that your graphics drivers are completely updated. How you do this will vary depending on what kind of graphics card you have installed on your PC. Please visit the manufacturer's website for your graphics drivers and download the most recent driver version that is available for your GPU model.

1. Nvidia’s Download Page
   
2. AMD’s Download Page
   
3. Intel Graphics Download Page
   

If the issue persists after updating your graphics drivers and computer, we recommend that you follow these steps.



Run Halo Infinite as Administrator

1. Right-click the Halo Infinite icon on your Desktop
   
2. Select Run as Administrator
   
3. See if the game launches
   

Uninstall and reinstall Halo Infinite

1. Click the Windows icon in the bottom left corner of your screen and then select the Settings cog
   
2. Select the Apps tile
   
3. In the search bar, please type Halo Infinite
   
4. Select game tile and select Uninstall
   
5. Reinstall the game from your desired launcher (Steam, Xbox App)
   
6. See if issue persists
   

Or

1. Open the launcher where you had originally downloaded the game on your computer (Steam, Xbox App)
   
2. Select the game from your game library in the launcher
   
3. Uninstall the game
   
4. Reinstall the game from your desired launcher (Steam, Xbox App)
   
5. See if issue persists
   

If the issue persists after following the above suggestions, please take a look at the next suggested steps below.



Uninstall the Xbox app through App Settings

1. Open the Settings on your computer by pressing the Windows + I keys at the same time

2. Select Apps

3. In the search bar or by scrolling, search locate the Xbox App tile

4. Click the gray Uninstall box

Note: If you can't select the "Uninstall" box, choose Advanced Options and then Uninstall

1. Restart the computer
   

If “Uninstall” is not available, use PowerShell to uninstall the Xbox app

1. Search for Windows PowerShell in the search bar in the lower-left corner of the screen

2. Right-click Windows PowerShell and select Run as Administrator

3. select Yes to allow it to make changes to your device

4. Type the following command, and then press Enter:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

5. Let the command run and close PowerShell

6. Restart the computer



Install the Xbox app from the Microsoft Store

1. Open the Microsoft Store on your computer

2. In the search bar at the top of the app, search for Xbox

3. When the Xbox app page opens, select Install

Note: You may have the word "Get" instead of "Install." if you see it, select Get.



Reinstall the Gaming Services Package

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

2. On the Windows PowerShell Administrator screen, type the following command, and then press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

1. Restart your computer and see if the problem is resolved.
   

Update Xbox app on the PC

1. Open the Microsoft Store on your computer
   
2. Click Library in the bottom left corner of the app
   
3. Select Get Updates in the top right corner and download all updates
   

Resetting the Xbox app may also help

1. Press Windows + I to open Settings.
   
2. Click Applications > Applications and Features. Scroll down or search to find the Xbox app. Click on the app and choose Advanced Options.
   
3. Scroll down to click the Reset button under the Reset section. You can also select Repair.
   

If the issue persists after following all of these suggestions, we recommend that you contact 343 Support and Submit a request.



We look forward to your response. Kindly let us know if these suggestions help by selecting “Yes” or “No” next to “Was this response helpful?”. If this response answered your question, please select it as the “Answer”. Additionally, if there is any misunderstanding or clarification needed, please reply to this response.

Sincerely,

XBF – Evie

Xbox Customer Success Manager

Microsoft Community