HALO Fall of Reach...how do we watch this? Redeemed code, can not find.

Zero Ravenite · Jan 6, 2016

This is the most confusing thing ever. We used the code from the Xbox One HALO special edition to redeem FoR...and there is no way to watch any video files stored on the hard drive? Media Player does streaming from PC..I read something about having to transfer
it to a computer or flash drive to play. We downloaded the incredibly tedious HALO app and it keeps looping ads to buy other things.

THIS IS SO BEYOND FRUSTRATING, Can we not just play a video?

:)

leeince · Jan 6, 2016

How do I redeem a code on Xbox one without kinect?

Stupid question I know but I can't find the option to manually redeem a code, any ideas from those that have theirs already?

CA SNIP3R · Jan 6, 2016

Fall of reach

Hey I'm unable to watch act 2&3 of "The Fall of Reach" on the halo channel, after buying the halo 5 limited collectors edition

maxen · Jan 6, 2016

Hello Zero Ravenite,

You need to download the app "Halo Channel" and you should be able to watch it through there.

Let us know how you get on.

maxen

Hello Zero Ravenite,

You need to download the app "Halo Channel" and you should be able to watch it through there.

Let us know how you get on.

Mister Beep

Hey August,

The animated series was not a code that was sent out to customers who traded their Halo 5 digital codes to receive the disc, nor do we have access to additional Halo: The Fall of Reach Animated Series codes to provide. Since the Halo 5: Guardians
Limited Collector’s Edition Disc Exchange Program ended November 1, 2015;
we are unfortunately unable to further assist with this program.

Sincere apologies for any frustration this may have caused.

XBF Brad A

Hi Brechtsmits,

Thanks for reaching out to the forums. We understand you are asking about a code that was redeemed. Is it possible the code was redeemed on another account? If you are not seeing the code redeemed in order history that is most likely the issue. You can reach
out to Mojang support on how to receive one.

Thanks,

Brad

XBF Brad A

Hello Marlon,

Thanks for reaching out to the forums. We understand you are trying to redeem a code. Some code purchases, need to be redeemed on a different site. For example, Minecraft had a code you could purchase that you redeemed on Minecraft.net and it then gave you
a 25 digit code to redeem on the Xbox account. First question how long is the code you are trying to redeem? Please do not post the code here. Also, since you lost the receipt, this would of had the instructions on it to redeem if was a different site.

Thanks,

Brad

Mister Quimby

Hey there CurtisAJ97!

Sorry to hear about the purchase issues. We went ahead and moved your post so that we could provide a tailored support experience. I would like to ask a few questions to gain a little clarity on the issue.

Did you redeem the prepaid code on your console or on on xbox.com?
Did you receive any error codes while tying to redeem your code?

Just to make sure that the prepaid card was redeemed, I recommend trying to redeem your prepaid card again. You can find out how to do this on our how
to redeem an Xbox prepaid code page. Please give the suggested step a try and let us know how it goes, we will be here to help get this sorted.

HALO Fall of Reach...how do we watch this? Redeemed code, can not find.