Halo 5 stuck Installing/Updating at 100%

KeyanReid · Oct 30, 2015

I purchased Halo 5 as a digital download and the game took several hours to get all the data downloaded (I had to let it run overnight, despite an unimpeded 50mbps download rate at my house). However, now the game is showing that it is alternately "installing"
(in Xbox Store) or "Updating" (Games and Apps) with the progress bar at 100%, where it has apparently become stuck. It has been roughly an hour with the 100% indicator lodged in place, even after a soft and hard reset.

:)

PLW Smokie · Oct 30, 2015

Ghost Expansion Download?

Yep, stuck here updating at 100%, have no idea what to do

Ch3m · Oct 30, 2015

Re-installing the game even though..

Does yours say installing or updating? Mine never unlocked at 3:01AM so I clicked on it and it took me to the store where it said "installing." Right now it's stuck at 1% and it says updating but I'm pretty sure it's re installing the game. I'll never pre
order anything off of the xbox store again. Microsoft just can't do anything right.

XB1R Theos · Oct 31, 2015

Hi Keyan Reid,

Are you still experiencing this issue?

If you still are experiencing this issue, I would like for you to attempt some of the troubleshooting steps that I'm going to provide. Before anything else, go to settings, power & startup, restart now. If the game still does not finish downloading (since
it is stuck at 100%), we may need to do the following steps: highlight Halo 5: Guardians, press the menu button, press manage game, you're going to select uninstall all. We will uninstall Halo 5. Afterwards, you're going to settings, account, remove accounts,
then select your profile. Lastly, you're going to repeat the earlier step by going to settings, power & startup and selecting restart now. Once your console is completely turned on, sign in to your Microsoft Account to your Xbox One and download Halo 5 by
going into games & apps, games, go to the right until you see ready to install.

I look forward to hearing from you.

KeyanReid · Nov 1, 2018

Hello,

I did not perform the steps you mentioned, as the game started the download process all over again without my intervention. This occurred roughly an hour after my initial posting - as of this time, it is at 63% after several hours of activity.

I've run several bandwidth tests that have averaged around 40-50mpbs download/60mpbs upload, yet the download for Halo 5 is taking way longer than the download speed chart provided on this site indicates should be the case. Are there any recommendations
for this, or is this a known issue with Microsoft?

KeyanReid

Hello,

I did not perform the steps you mentioned, as the game started the download process all over again without my intervention. This occurred roughly an hour after my initial posting - as of this time, it is at 63% after several hours of activity.

I've run several bandwidth tests that have averaged around 40-50mpbs download/60mpbs upload, yet the download for Halo 5 is taking way longer than the download speed chart provided on this site indicates should be the case. Are there any recommendations
for this, or is this a known issue with Microsoft?

XB1R Theos

Hi Keyan Reid,

Are you still experiencing this issue?

If you still are experiencing this issue, I would like for you to attempt some of the troubleshooting steps that I'm going to provide. Before anything else, go to settings, power & startup, restart now. If the game still does not finish downloading (since
it is stuck at 100%), we may need to do the following steps: highlight Halo 5: Guardians, press the menu button, press manage game, you're going to select uninstall all. We will uninstall Halo 5. Afterwards, you're going to settings, account, remove accounts,
then select your profile. Lastly, you're going to repeat the earlier step by going to settings, power & startup and selecting restart now. Once your console is completely turned on, sign in to your Microsoft Account to your Xbox One and download Halo 5 by
going into games & apps, games, go to the right until you see ready to install.

I look forward to hearing from you.

Semperfi2053

same one did the power cycle and went to the marketplace and started the update from there and got it stuck at 100% but will not install

Duality Artist

Yeah I have the same issue. Came home to the Xbox One and was already updated. Tried to download Halo a couple different times and it will get stuck on 99 or 100% and then say "Installation stopped"

I hope MS gets this fixed asap.

Add me...

PS4: darlingharbour

Xbox One:

Catching ZZZs

Hey, achievements have not been working for me for 5 straight days now, ever since I installed the latest update. I have tried all the troubleshooting tips and have waited 72 hours but the achievements still have not popped. They say 100% in the game hub,
but still show locked. I have about 7-8 achievements stuck in Halo MCC and 3 stuck in Rock Band 4. I don't want to have a huge backlog of messed up achievements so I guess I'll go back to my 360 in the meantime.

Halo 5 stuck Installing/Updating at 100%