Halo 5: Guardians Limited Collector’s Edition Disc Exchange Program

Berzey · Nov 21, 2015

I contacted Microsoft over the phone to complete the Halo 5 disc exchange on 10/26/2015 and was told I'd receive my copy in 3-5 business days and it has not arrived. I contacted support over the phone again and they stated there was no service done to send
a physical copy but I do have the email conformation here from xbox customer support. I'd like to know what's going on and how can this be resolved. Thank you.

SRX1310348872ID - I have a question about a promotion or upcoming product or release‏
Hi Roger,

Thank you for your recent contact with Xbox Support. I am glad we were able to resolve the issue. As a review of today's call, we were able to help you redeem your code for the Halo 5 Guardians download to a physical disk which helped us get your issue
resolved. You should be receiving your disk within 3-5 days.

The support article used to troubleshoot and resolve this issue can be found here: http://support.xbox.com/en-US/xbox-one/games/halo-5-guardians-disc-swap

In addition, you can manage your account, review transaction history, update security information, and more by signing into http://account.microsoft.com at
any time using your Microsoft account login.

Thanks again for being a valued member of the Xbox community. We'd really appreciate you taking the time to fill out a survey to tell us about today's experience. Your feedback will help us continue to improve the Xbox customer support experience.

It was a pleasure speaking with you today and thanks for contacting Xbox Support. Have a great day!

Barb

Xbox Customer Support

Get all the latest news, information and support by visiting Xbox | Games and Entertainment on All Your Devices

:)

FearedNightmare · Nov 21, 2015

Halo 5 Console code exchange???

Hello

The support page on this matter only states the Limited Collector’s Edition of Halo 5: Guardians, but since you do have to contact official support for it you can always ask them if the code from the console is valid for this exchange as well. Just be aware
that you will only get the disc, you won't get it in a case because the case itself is supplied in the Limited Collector’s Edition of Halo 5: Guardians.

Disc swap information for Halo5: Guardians

support.xbox.com/.../halo-5-guardians-disc-swap

Mister Beep · Nov 21, 2015

Not recieving code after switching digital copy for physical copy of Halo 5 Limited Edition

Hey August,

The animated series was not a code that was sent out to customers who traded their Halo 5 digital codes to receive the disc, nor do we have access to additional Halo: The Fall of Reach Animated Series codes to provide. Since the Halo 5: Guardians
Limited Collector’s Edition Disc Exchange Program ended November 1, 2015;
we are unfortunately unable to further assist with this program.

Sincere apologies for any frustration this may have caused.

maxen · Nov 21, 2015

Hi Roger,

Unfotunately this is not something we on the Forums can assist with and you will need to contact Support to resolve this with them.

Sorry this isn't ideal, but I hope this helps.

KiDeXtReMe · Nov 21, 2015

I have experienced the same problem. It is ridiculous. Its been almost a month

Berzey · Nov 1, 2018

Thank you, both of you for the support. Based on my responses from support, even though the mistake happened on their end they wont do anything about it. Guess it's time to move on.

FearedNightmare

Hello

The support page on this matter only states the Limited Collector’s Edition of Halo 5: Guardians, but since you do have to contact official support for it you can always ask them if the code from the console is valid for this exchange as well. Just be aware
that you will only get the disc, you won't get it in a case because the case itself is supplied in the Limited Collector’s Edition of Halo 5: Guardians.

Disc swap information for Halo5: Guardians

support.xbox.com/.../halo-5-guardians-disc-swap

ngocphi

Xbox Support and 343 Industries are offering customers the opportunity to exchange digital codes for physical versions of the game. This offer is available in the following markets: North America, Europe, Africa, the Middle East, and Mexico. In order to
be eligible, the following must be true:

You have received your Limited Collector’s Edition of Halo 5: Guardians.

You have not redeemed the code for the digital version of Halo 5: Guardians.

Fyi the reason they are doing this is because you got a prepaid to predownload it with the collectors edition rather then a disk

The limited edition is a disk copy vs the collectors was a code with physical items like the guardian etc

support.gtm.xbox.com/.../halo-5-guardians-disc-swap

Mister Beep

Hey August,

The animated series was not a code that was sent out to customers who traded their Halo 5 digital codes to receive the disc, nor do we have access to additional Halo: The Fall of Reach Animated Series codes to provide. Since the Halo 5: Guardians
Limited Collector’s Edition Disc Exchange Program ended November 1, 2015;
we are unfortunately unable to further assist with this program.

Sincere apologies for any frustration this may have caused.

Berzey

Thank you, both of you for the support. Based on my responses from support, even though the mistake happened on their end they wont do anything about it. Guess it's time to move on.

maxen

Hi Roger,

Unfotunately this is not something we on the Forums can assist with and you will need to contact Support to resolve this with them.

Sorry this isn't ideal, but I hope this helps.

Halo 5: Guardians Limited Collector’s Edition Disc Exchange Program