Halo 5- Can't log in

hi I was told to contact you if I have issues wih halo 5, couldn't find an email for 343 industries.

Since last Thursday I haven't been able to log into halo. When I try to log in it says, "unable to sync profile". Then sometimes it says my user does not have authorisation, or sometimes it just says the halo 5 servers aren't responding. But my internet
is running fine and working with every thing else.

Sometimes it loads to the main menu then it will just say retrieving data and I can't even select a playlist, or it will just say "connecting to lobby" then it will say failed to connect to server. I have contacted Xbox live and done every thing they said
even factory reset and reinstalling the game. But I have found that this has only started happening since the June season started. Just wondering if there is anyway to fix this because I love halo and it is a amazing game

thx

:)

 

What is wrong with your Xbox live account

5 days and i still can't log in why

 

Can't log in

After log in I'm log out immediately, so I can't use any more xbox rewards service. I did tried sever browser and still same, please help me with that.

 

Sorry to hear it. Please try power cycling the console by holding the power button on it for 10 seconds until it shuts down.

If that doesn't work and you believe you may have a game specific suspension then you would need to contact the developer. In this case you'll be able to get hold of 343 via the Halo Waypoint forums and support pages.

 

I have tried doing that but that does nothing.

But yesterday I went to a friends house and signed into my profile on his Xbox, and when I loaded halo 5 at first it came up with the error: "user does not have unauthorisation ". So we quit it and re loaded the game and it worked. I'm yet to go back on
mine and see if it's working.

 

Still not working just always says retrieving data

Any ideas??

 

Alright, two other suggestions.

1. Delete then reinstall the game

2. Delete then redownload your gamertag

If that doesn't work then you may need to contact phone support again as it may be an account issue that they need to deal with.

 

I have done both these things, looks like I have to phone them again....

 

I contacted them and again and went through all the troubleshooting guide with them. The only solution he said is if I wanted to request for a console repair. I said no and he said there's nothing else we can do? So no solution yet....

 

You wouldn't happen to be in the preview program, would you?

 

No I have the full game(disc version)

 

Ok. Please try deleting your profile from the console. Then power cycle it and then re-add your profile.

 

I have tried that, do u think it's my router?

 

Hey Out0fOrbit! Have you tried a factory reset? Steps on that can be found
here. Post back and let me know how it goes!

 

Yes I have tried the factory reset, it did nothing.

I have a feeling it's my router , what may be causing it?