Hacked Microsoft account and changed email

I have exact the same problem. My Email was hacked a few days ago and i think somehow the hack also hacked my Microsoft which has the Email and changed the Email from my Minecraft account to another one.

Hi there,

for anything like a hacked account it's best to follow the steps mentioned on the following links for all the available steps:

https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution

or

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

As far as I'm aware there are no other steps to try or do.

Neither of them have worked, thanks though.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry your friend is experiencing this with his Microsoft account being compromised.

Note: Please do not provide any sensitive information here in the community such as email addresses and passwords.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to have him follow the instructions in the interactive tool in order to recover his account.

If the steps above didn't work, your friend will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello AdamChevallier,

We have an article with the resources on what to do if your account was hacked: If you think your account has been hacked - Microsoft Community

Unfortunately, there is nothing more that we can do here in the forums to help with this issue. You can try and reach out to https://support.xbox.com/contact-us but I cannot guarantee they will be able to assist.

Best wishes,

Hayabusa