Hacked email and changed

Hello Musayab Razaq,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi Musayab Razaq,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. We will be glad to assist you with this.

First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you

​

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.

• When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.
  
• If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?
  
• Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.
  
• When you get to a question that lets you “add more," fill in as much information as you are able.
  
• Email subject lines need to be exact.
  

We highly recommend you visit these articles:

Help with the Microsoft account recovery form

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I have exact the same problem. My Email was hacked a few days ago and i think somehow the hack also hacked my Microsoft which has the Email and changed the Email from my Minecraft account to another one.

Turns out that my account was hacked and the email address was changed.