Hacked and I don’t know how. How can I cancel the Microsoft ultimate *

Hello Brianna Alford,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Hello Brianna Alford,

We appreciate you for sharing this with us and welcome to the Xbox Forums.

We understand that you're experiencing issues for unauthorized charges for Microsoft Ultimate. For the issue that we have, there could be possibility that your card added under with the account owned one of you family members or other Microsoft account that you have access with. To be honest, this has happened to me before and was able to find out that my card added under with my sons account (I forgot to remove it actually) few renewals has been completed before I figure things out. Just to set your proper expectation, billing concerns is best to be discussed with the live support since, we don't have a tool to check your account here in Community Forum.

On the other hand, for the hacked concern, if you are referring to a Microsoft account that has been hacked, I would like to give you a heads up, Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can.

Before we proceed, please allow me to ask few questions to better understand the concern we have:

• Were you able to check your accounts order history to see the transaction charge? For verification purposes.
  
• Does the transaction only visible under with your bank statement?
  

In the meantime, once you got this information from your end, kindly proceed to contact Xbox live support so they can start verifying the transaction charge in order to sort things out.

1. Kindly open this link: Contact Us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page that matches your country/region which you currently located.

3. If not. please select the country region it is showing and select the correct one among the lists.

4. Make sure to use the check the available contact times of the support.

5. Select the drop-down menu options that will match your concern.

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, may try InPrivate Windows for your browser, other browser, different device/s or connect to different network.

I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community Moderator

How do I cancel the auto redeem then? Since I don’t see the manage button and I don’t want anymore 10$ gift cards cuz I have like 80$ and don’t use them and they expire after 90 days?! How can I cancel it?

Hey Flowey Lad!

Check this out!

(source)

Xbox Game Pass and Spotify Team Up to Deliver the Ultimate Value in Gaming and Music

"So, I join Xbox Game Pass Ultimate – then what? Your code for 6 months of Spotify Premium will be sent via email and the console or
Xbox (Beta) app message center, following your purchase of Xbox Game Pass Ultimate (this can take a few days). The codes must be redeemed at the Spotify website
listed in the message or email. Then, it’s time to get gaming and start listening."

I hope it helps! Let us know!

Felix

Xbox forums support

Hello!

Cancel your subscription, here you can read how to do

https://support.microsoft.com/en-us/help/4522164/microsoft-account-how-to-cancel-your-subscription?fref=services_help_cancelSub