Hacked Account with 2fa on How do i recover it?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello KyLuv, from the reply email you received it looks like your account was hacked and they activated 2FA.

Unfortunately with active 2FA it is not possible to recover your account.

Recover the account, you should have set up a recovery email. Also this is why you add 2FA, cant stress it enough how important it is.
anyway here the site for account hack

https://support.microsoft.com/en-gb...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 - microsoft

https://support.xbox.com/en-GB/help/account-profile/manage-account/compromised-account-solution - xbox

UNLINK ANY BANK CARDS TO STOP THEM BEING USED BY THE HACKED

Hi there Matthew L. I am Lumie and I would love to assist you today.

I am so sorry you are having issues getting into your account.

"On your mobile device, open the Authenticator app, and select Begin recovery.

Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device."

You can find these steps here: [support.microsoft.com/account-billing/bb939936-7a8d-4e88-bc43-49bc1a700a40]

If this does not work and you are blocked by two-step verification then you would have to go through the 'I do not have this option' prompts that appear when you attempt to sign until you can change your security information and wait 30 days.

If you cannot do any of this then the account would not be recoverable unless you get that back.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Hello again, when 2FA is not active you can recover your account by filling out the form or contacting support and carrying out a procedure with them, I just find it strange that they do not mention that when 2FA is active it is not possible to recover the account.

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!