hacked account that I can't recover acc

jjfmrjefer · Jul 22, 2022

Hello, Marko here.

So 7 months ago hacker replaced my email with his changed password and added TSV just like this guy sadly from link I provided. But this advisor said if quote "you don't have access to the information entered by the hacker,"

you can't recover it.

But I am in contact with hacker and he is willing to give me information needed but I have to pay him which I did. So how and where do I go from now ?

Thanks.

"Sabina-F

Independent Advisor

Replied on December 21, 2020

Unfortunately, if the hacker has turned on 2-Step Verification and you don't have access to the information entered by the hacker, I'm sorry to tell you that there is no way to regain access to your account. Nobody can change the settings, except who has access to the account."

https://answers.microsoft.com/en-us...cover-it/1c791228-a2b1-4619-b916-2e49b322a62e

:)

Lucas Lauer

In this case, you need to fill the account reinstatement form to get it unblocked.

https://aka.ms/compliancelock

jjfmrjefer

no I am just saying I have password and email to my microsoft account that was hacked but once I log in it says I am suspended and says to go to "aka.ms/comliancelock"

account is still on hackers email so yea unless they unsuspend account I can't do anything

jjfmrjefer

the link I gave of the guy that had same problem as me his advisor said othervise tho

Lucas Lauer

Hello, jjfmrjefer. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

The hacker already gave your account back? The email and password? Are you already able to sign in to it?

Waiting for your follow-up.

Lucas Lauer

Actually, Sabina-F said exactly what I said:

"A customer support advocate won't be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates aren't allowed to change account details or send password reset links."

I'm really sorry but that's the true. And since your account got blocked and the reinstatement form did not work, there is no way to get it back.

hacked account that I can't recover acc