Hacked account + email being changed

Hi Jerry! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I just want to confirm when you mentioned customer support, did you already reach out to Mojang Support, is that correct?

Kindly try to follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I appreciate the response.

In this case, I highly recommend you reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time.

You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Best regards,
Darhyl

I can't get the recovery code since they changed my email

hello to stop being hack change you email password and then if that doesn't work contact Microsoft and tell them your issue about being hack and then the will sought it out.

okay thanks donkey, I will deffinately do that. And okay Landmark i will also do that, but as it stands the email is inactive- therefore so is the account. i will most likely have to ask customer support to change the email to a new one due to the previous
email being hacked by spamware