Hacked account - automated form fails, going In circles

Discus and support Hacked account - automated form fails, going In circles in XBoX Accessibility to solve the problem; Hi, I'm in the never ending quagmire of trying to recover my hacked account. The automated Microsoft recovery services are garbage. I cant even get... Discussion in 'XBoX Accessibility' started by Steven Whitfield1, Aug 16, 2023.

  1. Hacked account - automated form fails, going In circles


    Hi,

    I'm in the never ending quagmire of trying to recover my hacked account.

    The automated Microsoft recovery services are garbage. I cant even get as far as submitting a request, it just says that I've already tried too many times today even if i haven't. I've had the same account for almost 20 years and cannot believe that is it is this hard to speak to a human being.

    I'm basically writing this out of desperation now. Does anyone know how to get a ticket raised with microsfot for this.

    I particularly enjoy the virtual assistant who 'doesn't understand the pharse 'I would like to log a complaint'. Real helpful.

    Thanks

    :)
     
    Steven Whitfield1, Aug 16, 2023
    #1
  2. FernandoCarvalhoPV Win User

    Hacked account - automated form fails, going In circles

  3. nkester Win User

    Want to use my REALLY old XBL account, but so old can't login/rest password

    The problem there is that the recovery form Fails because the information was either deleted, never required, or otherwise invalid. There's simply not enough info related to the account to satisfy the automated systems. My best guess is that it would take
    an actual MSFT rep to datamine the account to see if infact the account is still recoverable.
  4. Michael Little1 Win User

    Your automated recovery form

    is there no specific threshold? None? That’s got to be a joke. Surely one correct input in the form would not be enough, right?

    It seems awful convenient to be as vague as possible and consider the issue resolved.

    Thanks for attempting to resolve, but the fact is that the issue is unresolved because you do not have enough information to satisfy the original question.
  5. kyle_m4496 Win User

    Your automated recovery form

    Hi Michael. My name is Kyle and I'm an independent advisor.

    > Is the entire form case sensitive?

    Some types of data will be case sensitive; ensure names, addresses, emails, etc. are in the correct case.

    > Approx how much of this form must be filled out for the automated server to acknowledge that a user should be allowed back into their Microsoft account?

    Every account is different so there is no specific threshold, but you should provide as much accurate information as possible to increase your chances of recovery.

    To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process. It's encouraged to keep trying to recover your account using the online account recovery form.

    https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

    Please reach back if you have further questions.

    Thanks,
    Kyle
  6. kyle_m4496 Win User

    Your automated recovery form

    Microsoft reviews recovery form submissions on a case-by-case basis. The recovery process is unique to each account, it asks questions about the account that only the account holder should know. As such there is no specific threshold.

    I'm sorry I wasn't able to solve this for you, keep in mind that we are not Microsoft employees and do not have insight into accounts. We provide technical support and advice for Xbox devices and services, we are unable to assist with Microsoft account access issues.

    Make sure the form is accessed on a known device (e.g a Windows PC linked to the account). This may increase chances of recovery.

    See this support page for further help with the recovery form: https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Regards,
    Kyle
Thema:

Hacked account - automated form fails, going In circles

Loading...
  1. Hacked account - automated form fails, going In circles - Similar Threads - Hacked account automated

  2. 5 year old xbox/microwsoft account hacked and suspended please help me. any exworkers or...

    in XboX Insiders
    5 year old xbox/microwsoft account hacked and suspended please help me. any exworkers or...: I honestly don’t even know where to start and I’m shaking while typing this. A few days ago my Microsoft account got completely taken over because of a Discord phishing scam and I feel sick just...
  3. Minecraft Account got hacked

    in XBoX Accessibility
    Minecraft Account got hacked: So my Minecraft account got hacked and my email got changed how do i recover this bc there is no way to contact the support directly and there is nothing on the forum that can help me ive been...
  4. Hacked Xbox Account

    in XBoX Accessibility
    Hacked Xbox Account: So, i had an account for awhile. I used it around 2-3 years ago maybe, i didnt have an Xbox to sign into. I used an Xbox that already had the account on it and when i tried to put my password in i...
  5. My old account has been hacked and they changed the alias

    in XBoX Accessibility
    My old account has been hacked and they changed the alias: Theyve changed the alias now i cant log into my microsoft or mojang account. how can i fix this?? when i try to log in it says theres no accounts under my email * Moved from Community Center...
  6. My account got hacked and they changed the email.

    in XBoX Accessibility
    My account got hacked and they changed the email.: My account got hacked and I can't find a solution to how to recover it. Found that the hacker changed the mail and here is the new mail the hacker moved it to: ***@bastardymail.com...
  7. My Minecraft Account has been hacked and hacker switched the email to ra*****@dentalmail.su

    in XBoX Accessibility
    My Minecraft Account has been hacked and hacker switched the email to ra*****@dentalmail.su: Hello! All of it happened 29.06.2025 and hacker took my Minecraft account. Here is the proof: https://ibb.co/7tK0Jtf5 My XBOX tag: GONDULF4478. Nickname in Minecraft: . Email Address and i used...
  8. Hi someone has hacked my Microsoft account and changed my password and recovery email how...

    in XBoX Accessibility
    Hi someone has hacked my Microsoft account and changed my password and recovery email how...: Hi someone has hacked my Microsoft account and changed my password and recovery email how can i get this fixed d62f6512-1dcd-470f-b470-7ceeaf8db3a6
  9. My account is being hacked

    in XBoX Accessibility
    My account is being hacked: So I have another account, which is being hacked. They changed the original recovery email or anything similar into this email: vc*****@tzick.club, and I saw many people facing the same issue. I...
  10. Microsoft account been hacked and i can't seem to get any help through automated support

    in XBoX Accessibility
    Microsoft account been hacked and i can't seem to get any help through automated support: hello if there is any Microsoft worker that responds to this please send me a email at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** but the problem I'm having is that my...