Hacked acccount that has 2fa

Stephen Liu2 · May 18, 2025

I’ve made several account recovery reform with the intention of trying to get my account back , finally one of them has been successfully however with it saying “ It looks like you just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password reset for (the hacker email that they changed it to ) Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.

If you're having trouble signing in, go to https://account.live.com/ResetPassword.aspx?mkt=en-GB and reset your password using security info such as your phone, alternate email address or authenticator app.

For more info about two-step verification, visit http://go.microsoft.com/fwlink/?LinkId=276854.

Moreover I can’t gain access to it as it seem like they have an alternate email that they send the code to. Is there a way for me to provide evidence that I can own the initial account and the email that was used when first creating that acccount and give me back access

:)

SweetMonet

Regrettably, the only way for this to proceed is to reach out to Xbox support. I would suggest trying these steps and see if you can reach the Xbox customer support. This is for them to check and investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

Stephen Liu2

I have already use the recovery form but it been no help, is there an alternative way for me to provide enough evidence that a certain Microsoft account is mine??

SweetMonet

Hi, Stephen! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

https://support.microsoft.com/en-us/account-bil...

I hope this helps! Let me know if you need any further assistance.

Belle B

You're most welcome. Have a great day ahead!

Belle B

Hi Filip

Sorry to hear about that, however, kindly note that since you're in a public forum, most of us here are all end-users like you as well and have no access to accounts.

With this, as much as I would like to help you in recovering your account, thus, the only way to retrieve it is through the recovery form here: https://account.live.com/acsr.

You may follow the steps here: https://support.microsoft.com/en-us/account-bil...

For your reference: https://support.microsoft.com/en-us/account-bil...

Hacked acccount that has 2fa