Guys, halo sprtan **** cannot sign me into Xbox live on windows, but Minecraft works. Any help?

Hello Koraline,

Thanks for coming to the forums. We understand having issues connecting to live on Minecraft. What device are you trying to sign in on? Do you get any error codes as well? You can also go to the
Minecraft forums and see if there are similar issues.

Thanks,

Brad

Hi Brad,

I specific that I haven't any type of Xbox console. I'm trying to sign in with my PC, the only error code I get is the "cannot access to xbox live. Impossible to find specific file" error, without any code or number.
I have this problem also when I try to sign into Xbox Companion Console and Xbox (Beta). When I try to sign into others PC it works, so it's my PC's problem.

In my opinion this is not a Minecraft problem, I think it's a Windows problem... I've already contacted Xbox support and they told me that it could be Windows problem... so here I am. But I'll try to check the Minecraft
forum anyway.

If you know something I could do to solve the problem please let me know!

Thanks again.

Edit: I checked the Minecraft forum and all the answers to problems similar to mine are "contact xbox support", but they already told me to contact Windows support. What can I do?

Yes, I am using a PC with Windows 10.

And unfortunately there is not much else to provide. Like I said, when I am launching the game, the main menu says to press any button. I do that, in-game microsoft windows pops-up and asks me to sign in my microsoft account. When I'm done, in-game error appers saying:

"error encountered while signing into xbox live"

then I get 2 options - Retry and Cancel. Cancel simply brings me back to the main menu asking to press any button, and if I click Retry. the loading icons loads infinitely, with no effect.

This is very disappointing. My friend gifted me this game, and I cannot even play it because of some stupid Xbox Live error.

Hi there, and thank you for reaching out. I’m Aileen, and I’m here to provide you advice as an independent advisor.

If the “Sign in with Microsoft” button in Minecraft just greys out, but you’re already signed into the Xbox app and Microsoft Store, here are a few things to try:

1. Run Minecraft as administrator

Close Minecraft completely.

Find the Minecraft Launcher shortcut, right-click it, and choose Run as administrator.

Try the “Sign in with Microsoft” button again—sometimes elevated permissions let the popup open properly.

2. Repair the Minecraft Launcher and game files

Press Windows + I to open Settings, then go to Apps > Installed apps.

Find Minecraft Launcher, click the three dots, and select Advanced options.

Click Repair. If that doesn’t help, go back and click Reset.

Launch the launcher again and try signing in.

3. Check that required Xbox services are running

Press Windows + R, type services.msc, and hit Enter.

Look for Gaming Services, Xbox Live Auth Manager, and Xbox Live Networking Service.

If any are “Stopped,” right-click and select Start. Make sure their Startup type is set to Automatic.

4. Clear any cached credentials

Open Credential Manager (type that into the Start menu).

Under Windows Credentials, remove any entries for “Xbox” or “Minecraft.”

Restart your PC, then open Minecraft and try signing in again.

5. Sign into your Microsoft account in Windows first

Go to Settings > Accounts > Your info and make sure you’re signed in with the same Microsoft account you own Minecraft with.

Then open the Minecraft Launcher and click “Sign in with Microsoft” again.

If none of these steps work, let me know what happens at each stage, especially if any errors pop up or if a service won’t start. We’ll keep troubleshooting until Minecraft lets you sign in.

Please let me know if you need any further assistance. Looking forward to your response.

I am also having the issue where all of my app based games on Windows 10 have stopped being able to log into Xbox Live. The Xbox app logs into Xbox Live as does signing in via www.xbox.com.

I have tried the following games: AlphaJax, Cut the Rope, Disney Fairies Hidden Treasures, Gravity Guy, Halo: Spartan Assault, Hexic, iStunt 2, any of the Microsoft games like Bingo, Jigsaw, etc. All have issues signing into Xbox live.

Things are working fine on my Surface RT (running 8.1RT) so it is not my account but something specific to a Windows 10 PC.

In this case, I suggest you to change your account email and password. If your username was changed, probably someone took control of your account and changed it.

Since you can still sign in to it, you did not lost access to your Minecraft purchase. Purchases cannot be unlinked or transferred to another account.

This is probably just a bug or sync issue, since on thursday an offer went live for people who purchased Minecraft for Java or Minecraft for Windows in the past to get the other version free.

Try to uninstall Minecraft Java and the Minecraft Launcher and try to sign in again. If it does not work, try to download the Launcher for Windows 7/8 on the Minecraft website.

If it still does not work, I would recommend you to contact Minecraft support and see if the hacker did something to your account. Only they will be able to help you.

I hope you understand.