GTA V issues with xbox store

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

There have been no reported issues with the Xbox Store, so it is possible that this issue is a small glitch. To troubleshoot, we recommend trying a hard reset on your Xbox by following the steps below;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Once done, try making a purchase again.

I have Xbox one x, want to buy GTA v for Xbox one x|s for $39.99

When hovering over the buy button in Microsoft store on GTA v series x|s a small text bar appears saying. This is not playable on this device.

I have Xbox one x.

But the store says GTA v series x|s is not playable on my Xbox one x.

Hello so the game I'm having issues is ((GTA v -story mode-version))on my Xbox series s digital ,and my console can't find it after purchase the game in store.

If your Microsoft Account shows that you successfully purchased an item via the web site Store then there may be two possibilities that I've seen when looking for the content on the console:

• Add-ons (eg Shark Cards, Pinball FX3 tables etc) should show up in your associated game's Ready to install section. If you find it there then click on the Install button for the item or Install All.
• New games don't show up immediately in My Games & Apps - Games Ready to Install. I don't know if they ever will as I don't like waiting. You can speed up getting the new item by searching in the Xbox Store for the applicable title and it should say that
  you Own it and have an Install button that you can click to begin downloading it right away or add to queue if other downloads are already in progress.

YMMV, this is my experience with multiple purchases this morning from the Boxing Day sale items.

Good luck!

Okay ill also do this. They should be able to tell me whats wrong. Thanks for your help