GTA 5 disconnecting every 5 minutes online

Discus and support GTA 5 disconnecting every 5 minutes online in XBoX Games and Apps to solve the problem; please help me! I have bought GTA5 for Xbox one, the game works perfectly apart from being kicked out of online sessions. This can range from 1 minute... Discussion in 'XBoX Games and Apps' started by MendedPig004, May 1, 2017.

  1. MendedPig004
    MendedPig004 Guest

    GTA 5 disconnecting every 5 minutes online


    please help me!

    I have bought GTA5 for Xbox one, the game works perfectly apart from being kicked out of online sessions. This can range from 1 minute of playing to 10 minutes of playing and BAM! I get kicked, I play many games online, never have I had an issue. I certainly
    hope someone has a fix for this, im using wireless, don't tell me to use an ethernet cable to the modem lol

    :)
     
    MendedPig004, May 1, 2017
    #1
  2. Mister Quimby
    Mister Quimby Guest
    Disconnecting every 5 minutes

    Hey there merybellic!

    Please go ahead and create your own thread if you haven't already. This way we can provide a tailored support experience. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, May 1, 2017
    #2
  3. Honor IV
    Honor IV Guest
    Disconnecting every 5 minutes

    Getting disconnected from Xbox lie every 5 mins for about 3 weeks now. Got a new router yesterday and it didn't help at all. I tried everything and its really pissing me off help
     
    Honor IV, May 1, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    GTA 5 disconnecting every 5 minutes online

    Hey there MendedPig004,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, May 2, 2017
    #4
  5. MendedPig004
    MendedPig004 Guest
    Good afternoon Mister Mascot,

    I found the issue, very simple. I only had 2 out of 4 bars of signal strength to my WI-FI router. I moved the router closer to my Xbox, I now have 3 out of 4 bars strength and have played successfully for hours on end now. Will try and Ethernet cable if
    I start facing anymore issues.
     
    MendedPig004, May 6, 2017
    #5
  6. Mister Mascot
    Mister Mascot Guest
    Awesome, glad to hear you were able to find the issue. Keep us posted if you run into the issue again! GTA 5 disconnecting every 5 minutes online :)

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Nov 2, 2018
    #6
  7. Mister Mascot Win User

    GTA 5 disconnecting every 5 minutes online

    Hey there MendedPig004,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. Mister Mascot Win User

    GTA 5 disconnecting every 5 minutes online

    Good afternoon ,

    I found the issue, very simple. I only had 2 out of 4 bars of signal strength to my WI-FI router. I moved the router closer to my Xbox, I now have 3 out of 4 bars strength and have played successfully for hours on end now. Will try and Ethernet cable if
    I start facing anymore issues.
    Awesome, glad to hear you were able to find the issue. Keep us posted if you run into the issue again! :)

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  9. MendedPig004 Win User

    GTA 5 disconnecting every 5 minutes online

    Hey there ,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    Good afternoon Mister Mascot,

    I found the issue, very simple. I only had 2 out of 4 bars of signal strength to my WI-FI router. I moved the router closer to my Xbox, I now have 3 out of 4 bars strength and have played successfully for hours on end now. Will try and Ethernet cable if
    I start facing anymore issues.
  10. MaryamoO-034E1FB9-E9 Win User

    Disconnecting every 5 minutes

    Me tooo same problem ots driving me crazy please help !!
  11. IdLe Skizzy Win User

    Disconnecting every 5 minutes

    i have the same problems for 3/4 weeks now. never had any problem and nothing changed. it just started disconnecting for no reason and it *** me off every time i disconnect. i got a new modem new cables everything but nothing worked. i do have open NAT
    and got wired connection but i have problem with both wired or wireless.

    does anybody know how to fix this? i have tried all 9 steps on the xbox support page.

    Joeri
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GTA 5 disconnecting every 5 minutes online

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