Groove music won't install on xbox one s

Hey there!

Sorry to hear you are running into these issues with installing your apps onto your Xbox One. If you have not already done this, go ahead and take a look at the following support article and follow the troubleshooting provided closely.

Troubleshoot game or app installation problems on Xbox One

Give this a try and let us know if it has helped. Thank you!

Hello Martin,

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the console,
reset and keep games and apps to help reset the operating system.

Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

I have done all those before anyone comment anything.

When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
from the guide button which just stops working.

When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.

Use the Groove app

Add music to a Groove playlist on your Xbox One
Find out how to add songs and albums to Groove playlists on your Xbox One console.

Add a song to your music collection on Xbox One
Learn how to add songs and albums to your music collection on your Xbox One console.

Troubleshoot problems with the Groove app

Troubleshoot using the Groove app on Xbox One
Resolve common problems using the Groove app on Xbox One.

OneDrive Music FAQ and troubleshooting information
Get more information about how to use OneDrive to store and play music.

How to configure audio settings on your Xbox One console
Follow these steps to configure the audio settings on your Xbox One.

I am having the exact same problem as pcid6.

I also uninstalled all grove music apps then reinstalled the green one (not the blue one). In windows 10 when I select cast to device and choose my xbox it launches the store on the xbox and wants me to install the Blue Groove Music App. Even if I install
that (then it asks to update it) it still does not work. Further, every time I do select "cast to device" it launches the store asking for groove music to be installed again.