Groove Music promo

Hey there! I've sent you a Forums Private Message. You can check those by clicking
HERE. =)

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Hi there!

We have messaged you a 3-month promo code for Groove Music. Please be sure to check that!

Let us know if you're still seeing any issues.

Update: Microsoft is refusing to honor the promotion based on that fact that I had a prior, inactive subscription to Groove. They state that the fine print excludes prior holders from the promo. Here's the promo conditions and there is no such exclusion.

Totally dissatisfied - this is the biggest crock of BS and a total clown show. I'm now trying to ID the director or VP for the groove service so I can directly complain to them. Any help appreciated.

Print from this link - https://www.microsoft.com/en-us/groove/bogo?ocid=MSGROOVE_SEM_bing_USA_gaPMG_PMG_MSFTGroove_MSGROOVE_SEM_Brand_Exact__groove+music&WT.mc_id=MSGROOVE_SEM_bing_USA_gaPMG_PMG_MSFTGroove_MSGROOVE_SEM_Brand_Exact__groove+music&tduid=(54acd8fabef9298e1183090a4a67c1b8)(259740)(2542549)(d_wp)()

*Offer valid until August 17, 2016. Customer must sign up for paid monthly subscription. Credit card required. Upon completion of first billing cycle, customer will receive via email a promo code valid for 90 days of Music Pass at no charge. Limit 1
promo code per customer, single use only. Promo code must be used by August 31, 2016. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Not combinable with other offers. US only. Groove Music Pass catalog size and
availability varies by market and over time. Microsoft account and internet required; ISP fees apply. Works with Windows 10, PC, tablets and phones, Windows 8.1, Windows Phone 8, Xbox One and Xbox 360 (Xbox live required). Works with Sonos, Android and iPhone;
see app stores. Requires up to 100 MB storage. Download music on up to 4 devices (not available on Xbox and the Web). Stream to one device at a time. Subject to terms (which may change without notice) at microsoft.com/msa. For service usage rules click here.

Hey matt -

From the Terms of Service for that Groove promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!