Groove Music PROMO CODE not sent

Player046543526 · Feb 6, 2017

Hello,

I signed up for the Groove Music trial on December 23rd to take part in the promo which promised 4 months of free Groove Music Pass (1 month trial + 3 months by a coupon which would be sent towards the end of the trial first month).

It has already been 2 weeks past the first month (and my credit card was deducted for the price of the 2nd month starting January 23rd) and I still haven't received the coupon code.

Here is the link of the promo:

https://www.microsoft.com/en-us/gro...4a156fbb0)(259740)(2542549)(UUwpUdUnU45114)()

Reference number for chat with Microsoft Answer Tech: [Mod Removed]

:)

UsableClub62495 · Feb 6, 2017

Groove Music 3 Month Free Promo Code Missing

I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.

John Yien Zheng · Feb 6, 2017

promo code for groove music bogo

I have opened a case reference # 1371501195.

I signed up for groove music bogo, but never received my promo code. Please send me my promo code for promotion shown here:

https://www.microsoft.com/en-us/groove/bogo

Thank you.

Miss Bijoux · Feb 6, 2017

Hey there!

Thanks for the link to the promotion you are referring to. For that specific promotion, you'll need to check with the

Groove Music forums. We handle promotions offered through the Xbox Dashboard but website ones are handled by another team.

Thanks for understanding.

Miss Bijoux

Hey there!

Thanks for the link to the promotion you are referring to. For that specific promotion, you'll need to check with the

Groove Music forums. We handle promotions offered through the Xbox Dashboard but website ones are handled by another team.

Thanks for understanding.

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Miss Ghidorah

Hi there!

We have messaged you a 3-month promo code for Groove Music. Please be sure to check that!

Let us know if you're still seeing any issues.

Miss Bijoux

Hey matt -

From the Terms of Service for that Groove promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!

Mister Quimby

Hey there heavyd0963!

Just to clarify, you will receive a promo code via email upon completion of your first billing cycle. For further details, check out the

Groove Music promotion page. Be sure to let us know if you do not receive your code by the end of your first billing cycle. Thanks!

Groove Music PROMO CODE not sent