Groove music problem

Use the Groove app

Add music to a Groove playlist on your Xbox One
Find out how to add songs and albums to Groove playlists on your Xbox One console.

Add a song to your music collection on Xbox One
Learn how to add songs and albums to your music collection on your Xbox One console.

Troubleshoot problems with the Groove app

Troubleshoot using the Groove app on Xbox One
Resolve common problems using the Groove app on Xbox One.

OneDrive Music FAQ and troubleshooting information
Get more information about how to use OneDrive to store and play music.

How to configure audio settings on your Xbox One console
Follow these steps to configure the audio settings on your Xbox One.

I have done all those before anyone comment anything.

When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
from the guide button which just stops working.

When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.

Are you using the old Music app or the new Groove app. Microsoft changed from Xbox Music to Groove recently.

Maybe it will sound better once they change the name to Groove.

www.theverge.com/.../microsoft-groove-music-features

Hey there,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

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