Groove Music Pass - Support Case Open

Cpun · Oct 12, 2017

I spoke with Xbox Support last night and they informed me I need to post on the Forums in regards to the progress of my refund of my Groove Music Passes. I have a support case. Would someone from the Rewards or Groove team get in touch with me please?
Thank you.

:)

Marcmac · Oct 12, 2017

Credit for Unredeemed XBOX/Groove Music Pass

I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

"I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."

the bogan of oz · Oct 12, 2017

Goodbye Groove Music Pass

31st December, so here we are. Such a shame Microsoft are getting rid of this awesome feature, I have been a supporter of this service for what I can recall about 7-8 years, I have seen it grow from Zune Music Pass and the Zune App, to Groove music
and what it is today, the UI of the groove music app is so visually appealing, smooth, perfect, its shame, because Spotify is 1/10th the service Groove Music Pass.

I bid you fare well Music Pass. You will be sadly missed.

Smwutches · Oct 12, 2017

Unfortunately I'm not sure why they sent you here. Refunds are not done via the forums. Only phone/chat support have the ability to issue refunds.

Smwutches

Unfortunately I'm not sure why they sent you here. Refunds are not done via the forums. Only phone/chat support have the ability to issue refunds.

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Allebas

Hi HeatherGarcia2,

Your music might not be there because Groove music is no longer available on Xbox. Sorry about that https://windowsreport.com/groove-music-onedrive-streaming-end-support/.

Ricardo Lechuga

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...

a cherryghost

I agree that this is upsetting. It would have been better to wait to announce background music or at least set a date for the actual release. After porting over all my music and purchasing Groove music pass only to find that it really isn't released yet
is very disappointing. This is a terrible way to release this update. As I open Groove on my Xbox and get sent to a dead link for the old app, I just turn off my Xbox.

Groove Music Pass - Support Case Open