Groove music pass refund

Nothing anyone here can do as we do not have access to your account & billing info.

It could be taking longer due to your bank.Some banks in the U.K. take longer than 5 working days to clear funds going into your account.

All you can do is carry on working with support as they are the only ones who can deal with refunds.

It might be worth contacting them by phone.Freephone number is 0800 587 1102

https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

I pre-paid for an annual Groove Music Pass. What were my options?
Your recurring annual Groove Music Pass continued through December 31, 2017.  If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from December 31, 2017 onwards (if we were able to issue
a refund to your credit card/payment instrument on file). If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.  

If you cancelled your annual Groove Music Pass subscription before December 31, 2017, then:

• If you cancelled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If we couldn’t refund your payment instrument on file, we
  provided 120% of that amount in Microsoft gift card value.
• If you cancelled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, Microsoft provided 120%
  of that prorated amount in Store credit.

I was a monthly Groove Music Pass subscriber. What were my options?
If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from December 31, 2017 onwards (if we could issue a refund to your credit card/payment instrument on file). If your payment instrument
on file does not support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...

Hi Florian,

Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

Groove music and spotify.

All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

Try the Spotify app and let us know.

Thanks,

Brad

Hey Ginger! I'm from the Xbox Forum team and I would be happy to provide you with some information. We have two resources that are related to the discontinuation of Groove Music:

Groove Music and Spotify: FAQ and
Groove Music on iOS and Android: FAQ.

Can I still download all my purchased music?

No. When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that purchased music would be available to download until December 31, 2017. Unfortunately, that window
has now passed. If you've already downloaded your music and want to listen on a PC, you can do that by uploading your purchased music to OneDrive. If you don’t use OneDrive (or another cloud storage service), you can also transfer your purchased music from
one of your devices to another device for your own personal, non-commercial use.

Get more info about playing your music on iOS and Android devices.

What happened to my purchased music if I didn't download it?

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that music would be available to download until December 31, 2017. Unfortunately, that window has now passed.
If you've already downloaded your music and want to listen on a PC, you can do that by uploading your purchased music to OneDrive. If you don’t use OneDrive, you can also transfer your downloaded purchased music from one of your devices to another device for
your own personal, non-commercial use.

What’s happening to Groove Music on iOS and Android?

As of June 1, 2018, the Groove Music iOS and Android apps are no longer available for download from the Apple App Store and the Google Play Store. On December 1, 2018, the Groove Music iOS and Android apps will be retired.
After that date the apps won’t work and should be uninstalled.
Get more info about the Groove Music apps for iOS and Android.

If you have any questions or concerns, please contact
Microsoft Support. Thank you.