Groove Music Pass promo not received

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Heya proneto911.

If you purchased it from a Microsoft Store you would need to reach out to the retailer. The Gift Card would be through the store, I'm afraid we don't have any codes to provide you for in-store promotions.

Hey matt -

From the Terms of Service for that Groove promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!

Hey there -

From the Terms of Service for that promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

Do note that when you receive a code there IS an expiration date. If you haven't received your code after 30 days of membership, feel free to post up a new thread and we'll look into it.

Thanks!

I am also elegible for several free months of Groove Music Pass after following the steps of a promo I saw on my Xbox One, it ended up having me pay for 2-months of the Groove Music Pass instead of me getting the 1-month free trial+additional free months
of the pass. I contacted support, explained my situation, thoroughly checked my email accounts and Xbox messages and then they linked me to this forum and told me to explain it here. Also to mention I've spent $20 on the passes, when I shouldn't have spent
anything according to the promo. I started my first pass on August 13th and it renewed on September 26.