Groove Music Pass Compensation

DRxROCKSO · Jan 23, 2018

I never received compensation for my remaining groove music subscription. I still had quite some time left on my subscription, and to my understanding would be refunded the remaining amount in Microsoft credit.
But, now when I look at my subscriptions, it says it had expired on the 18th of this month. This is way off from the correct end date.

:)

Marcmac · Jan 23, 2018

Credit for Unredeemed XBOX/Groove Music Pass

I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

"I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."

spoofer98 · Jan 23, 2018

Buy one month of Groove Music Pass, and the next three months are on the house.

Buy one month of Groove Music Pass, and the next three months are on the house. - i did this on July 1, 2016, and i haven't received
my promo code for Aug/Sep/Oct?

Help!

Dadwhite · Jan 23, 2018

You will need to contact support by phone for this, talk with the billing department as they handle these type of issues.

United States

Hours of Operations:

Monday – Friday: 9:00 AM - 1:00 AM Eastern Time

Monday – Friday: 6:00 AM - 10:00 PM Pacific Time

Saturday – Sunday: 10:00 AM - 9:00 PM Easter Time

Saturday – Sunday: 7:00 AM - 6:00 PM Pacific Time

Toll free:   (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device):   (866) 740-9269 or (425) 635-7102

DRxROCKSO · Jan 23, 2018

You will need to contact support by phone for this, talk with the billing department as they handle these type of issues.

United States

Hours of Operations:

Monday – Friday: 9:00 AM - 1:00 AM Eastern Time

Monday – Friday: 6:00 AM - 10:00 PM Pacific Time

Saturday – Sunday: 10:00 AM - 9:00 PM Easter Time

Saturday – Sunday: 7:00 AM - 6:00 PM Pacific Time

Toll free:   (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device):   (866) 740-9269 or (425) 635-7102
Click to expand...

Thank you!

HAZMAT RADIO · Nov 1, 2018

https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

I pre-paid for an annual Groove Music Pass. What were my options?
Your recurring annual Groove Music Pass continued through December 31, 2017.  If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from December 31, 2017 onwards (if we were able to issue
a refund to your credit card/payment instrument on file). If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.  

If you cancelled your annual Groove Music Pass subscription before December 31, 2017, then:

If you cancelled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If we couldn’t refund your payment instrument on file, we
provided 120% of that amount in Microsoft gift card value.

If you cancelled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, Microsoft provided 120%
of that prorated amount in Store credit.

I was a monthly Groove Music Pass subscriber. What were my options?
If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from December 31, 2017 onwards (if we could issue a refund to your credit card/payment instrument on file). If your payment instrument
on file does not support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card

Dadwhite

You will need to contact support by phone for this, talk with the billing department as they handle these type of issues.

United States

Hours of Operations:

Monday – Friday: 9:00 AM - 1:00 AM Eastern Time

Monday – Friday: 6:00 AM - 10:00 PM Pacific Time

Saturday – Sunday: 10:00 AM - 9:00 PM Easter Time

Saturday – Sunday: 7:00 AM - 6:00 PM Pacific Time

Toll free:   (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device):   (866) 740-9269 or (425) 635-7102

DRxROCKSO

You will need to contact support by phone for this, talk with the billing department as they handle these type of issues.

United States

Hours of Operations:

Monday – Friday: 9:00 AM - 1:00 AM Eastern Time

Monday – Friday: 6:00 AM - 10:00 PM Pacific Time

Saturday – Sunday: 10:00 AM - 9:00 PM Easter Time

Saturday – Sunday: 7:00 AM - 6:00 PM Pacific Time

Toll free:   (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device):   (866) 740-9269 or (425) 635-7102

Thank you!

HAZMAT RADIO

https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

I pre-paid for an annual Groove Music Pass. What were my options?
Your recurring annual Groove Music Pass continued through December 31, 2017.  If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from December 31, 2017 onwards (if we were able to issue
a refund to your credit card/payment instrument on file). If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.  

If you cancelled your annual Groove Music Pass subscription before December 31, 2017, then:

If you cancelled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If we couldn’t refund your payment instrument on file, we
provided 120% of that amount in Microsoft gift card value.
If you cancelled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, Microsoft provided 120%
of that prorated amount in Store credit.

I was a monthly Groove Music Pass subscriber. What were my options?
If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from December 31, 2017 onwards (if we could issue a refund to your credit card/payment instrument on file). If your payment instrument
on file does not support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card

Ricardo Lechuga

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...

XBF Brad A

Hi Florian,

Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

Groove music and spotify.

All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

Try the Spotify app and let us know.

Thanks,

Brad

Groove Music Pass Compensation