Groove Music Closedown - 3 Months Microsoft Rewards Code not working

kram90 · Oct 2, 2017

Hi:

I have an outstanding 3 month code for Microsoft Groove that I redeemed Microsoft Points for just last month. I've tried redeeming the code and it is not recognising it (as the service is closing down) I called support under case reference SRX1400055333ID
and they advised me to post here.

Do I get compensated with store credit as per the FAQ?

Many thanks,

Mark

:)

Amgill111 · Oct 2, 2017

Trouble with Groove prepaid code

Hello,

I redeemed my Microsoft Rewards Points to get 3 months of Groove music and 1 month of Groove music a few months ago. I tried to redeem them today and it stated they were expired. Can I please get a refund of my points or get Xbox live instead. I know Microsoft
is sending out emails to people who redeemed for Grooves passes, but I did mine a while ago so I might not get it. Here's a case number for more reference 1401577157

Here are the codes

Promo Code:

[Removed]

Groove Music Pass Code:

[Removed]

St0kedBeastM0de · Oct 2, 2017

Reward Points refund (Groove Music 3-Month pass)

I bought a Groove Music 3-Month pass for 200 Microsoft Rewards points.

Now because of the Groove-Spotify Merger, I am unable to redeem my UNUSED pass.

Could I have my 200 Points refunded?

Thanks

-Stoked Beastmode

Mister Cizl · Oct 3, 2017

Hey kram90! For assistance with this promotion, please post

here. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey kram90! For assistance with this promotion, please post

here. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Tommy.--

Still no code for 3 months of Groove Music :-( !!

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

DezzyDx

From what I remember, one was for a pre order add on for mafia 3, 2 ea access codes and a 3 month code for groove music. I didn't redeem any of these.

GrahamBigland

now over 4 weeks, bye bye Groove, Apple Music gave me 3 months free no messing around with illusive codes. Pity.

Groove Music Closedown - 3 Months Microsoft Rewards Code not working