Groove Music - August / Labor Day Promotion

Hey there Player910997378,

According to the Terms and Conditions of the promotion.

"* Offer valid 12:00 AM PT August 29, 2017 until 12:00 AM PT September 5, 2017 or while supplies last. For new subscribers only. Valid in the US, Canada, United Kingdom, France, Germany, and Mexico. Sign up for a 30-day Groove Music Pass at $9.99 and we
will send you two tokens within 30 days, each good for an additional 3 months of music at no charge (6 months total). Credit card required. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled.
Tokens expire October 31, 2017 and must be redeemed before that date. Token codes may be used by original recipient or transferred to another eligible user. Token codes may only be redeemed once. Limit 2 token codes per person."

This would indicate that you can not have previously used a Groove Music, Xbox Music or Zune Music Pass previously on the account, since this was a promotion for new customers. The investigative teams have determined that you were not eligible for this promotion
based on the terms and conditions listed.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey HumaneWings5541! For assistance with this promotion, please post

here. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

Hey there GeantUlysse.

Codes are sent out within 30-days via e-mail. Be sure to keep an eye on the e-mail you used to sign up for the promotion and if you don't receive a code by the end of this month, please head on over to the
Microsoft Answers Forums to get in contact with the right team.