Groove issues

Hey Ginger! I'm from the Xbox Forum team and I would be happy to provide you with some information. We have two resources that are related to the discontinuation of Groove Music:

Groove Music and Spotify: FAQ and
Groove Music on iOS and Android: FAQ.

Can I still download all my purchased music?

No. When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that purchased music would be available to download until December 31, 2017. Unfortunately, that window
has now passed. If you've already downloaded your music and want to listen on a PC, you can do that by uploading your purchased music to OneDrive. If you don’t use OneDrive (or another cloud storage service), you can also transfer your purchased music from
one of your devices to another device for your own personal, non-commercial use.

Get more info about playing your music on iOS and Android devices.

What happened to my purchased music if I didn't download it?

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that music would be available to download until December 31, 2017. Unfortunately, that window has now passed.
If you've already downloaded your music and want to listen on a PC, you can do that by uploading your purchased music to OneDrive. If you don’t use OneDrive, you can also transfer your downloaded purchased music from one of your devices to another device for
your own personal, non-commercial use.

What’s happening to Groove Music on iOS and Android?

As of June 1, 2018, the Groove Music iOS and Android apps are no longer available for download from the Apple App Store and the Google Play Store. On December 1, 2018, the Groove Music iOS and Android apps will be retired.
After that date the apps won’t work and should be uninstalled.
Get more info about the Groove Music apps for iOS and Android.

If you have any questions or concerns, please contact
Microsoft Support. Thank you.

Hey davegilleo,

Very sorry to hear about the issue. Since this is a Groove Music promotion, you are going to want to contact
Groove Music Support. Unfortunately we are unable to assist with this particular issue on the Xbox forums. Hope it gets sorted soon!

Maybe it will sound better once they change the name to Groove.

www.theverge.com/.../microsoft-groove-music-features

Hey iMasterLee -

Just to clarify, did you purchase a month of Groove with a credit card or did you redeem a prepaid one month Groove code? If you purchased a month, your best bet would be to reach out to
Groove Support via their Support page.The 'Contact Us' options can be found near the bottom of that page.

If you redeemed a prepaid one month Groove code, unfortunately you will not qualify for this promotion. Per the

Groove promotional page, in order to qualify for the 3 complimentary months of Groove, you had to have purchased one month at $9.99.

Let us know if you have additional questions.

Hey, A True Home Boy! We are unable to assist with any issues with Groove promotions on our support forums. However, you will want to post over on the
Groove Answers forums to see if they are able to assist you further. Thanks for understanding!