Groove - I still have not receive my token for 3 months

I joined the in Apr 23 and I have been in touch with your support team and they transferred me here.

I still have not received my token via email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

I received confirmation and I have been using the app since I joined.

can you advise

Thanks

henry

:)

 

I have not yet received my Groove Music 3 month free token

I signed up for the 1 month free Groove Music trial + 3 months free token and have yet to receive my token. Help?

 

Groove Labor Day sale - Have not received code

I was supposed to get 2 x 3 month Groove pass tokens since I purchased a month of Groove during the Labor Day sale, and the month I paid for is just about up and I have yet to receive the tokens as advertised.

 

Hey there Henry,

How did you sign up for this promotion? Was it on an Xbox One console or on the website? Depending on that, the way you'd receive a code can vary. If it was on the website, you'd receive a code via email and on the console it would be through the Xbox Live
message center.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Thanks for the details, when did you sign up exactly? The codes is delivered by email within 30 days, but if you're not seeing it after that timeframe, we'd be able to take a closer look. We don't have the ability to resend emails, but you'll want to ensure
your account information is accurate and up to date on
account.live.com

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hello - Why am I being Ignored?

 

Hey there, did you see my reply here on the forums? Just in case I'll retype it.

When did you sign up exactly for the promotion? The codes are delivered by email within 30 days, but if you're not seeing it after that time frame, we'd be able to take a closer look. We don't have the ability to resend emails, but you'll want to ensure
your account information is accurate and up to date on account.live.com

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

I signed up on the 23 April 2017 via PC and it expires on the 23rd may 2017. This information is all on my account under Services & Subscriptions.

I have checked my email inbox and spam box and i did not receive any token.

 

I signed up on the 23 April 2017 via pc and it expires on the 23rd May 2017. This information is on my account under Services & Subscriptions.

I have checked my email inbox and spam and i have not received any token email.

 

Thanks for the information, since this was done on the website and not on the console. The code will be sent via email and since it's still within the 30 days it could still arrive before then. So the best thing to do is wait until the 23rd. If you're not
seeing the token in your email by that time, please respond back on this thread so we can take a closer look.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hi Mister

Just to let you know that my 30 day trail has now ended and I still have not received any token?

Henry

 

Hey there!

We've sent your eligible codes to your Xbox Live Message center. Be sure to take a look

Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.