Groove Code of 3 months free not recieved yet since july!

Hi,

I signed up for groove music in August as there was a 3 month free. I have now paid for groove for the last 2 months and haven't got my code?.

Please can you advise as this seems like false advertising to me......

Regards

Roger

 

was told to post here so x box will sort? 4 attempts to sort with live chat and still nothing

 

Hey Conceit -

We've passed your information along to the appropriate teams for investigation. When we have further information to share, we'll be sure to update this thread for you.

Your patience is greatly appreciated.

 

Redeemed the August offer for buy 1 month, get 3 free. Never received the code. Spoke with a CSR who told me the code would arrive at the end of the first billing period. It didn't but I was not billed for September so didn't worry too much. Was billed on
October 3rd. CSR in the billing department told me that was for September??? Took $10 out of the last $17 I have until November 3rd (on a very small fixed income) and I am NOT a happy camper.

CSR said post here to get the issue resolved. HELP!

 

Hey Razzerryan72 -

Your information has been passed along for further investigation. When we have information we can share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Hi, thank you for confirming that this has been raised with the correct team so can you please provide an update ASAP as it has been 4 days since then.

Kind regards,

James

 

I signed up to Groove to take advantage of an offer for an additional 3 months free of charge, after my month free trial and my first billed month, however I am very unhappy that I have now had 2 monthly payments taken but have still not received my
code for the additional 3 months. Can someone please investigate ASAP and supply me with the code. I have spent 45 minutes on an online chat with support to try and resolve this, only to be told at the end that I need to post a message on here for someone
to resolve this for me, so would appreciate someone coming back to me ASAP.

 

Hey JBB8 -

As Mister Cizl noted above, when we have further information to share, we'll absolutely be sure to keep you posted.

Thank you for your continued patience.

 

Hey guys! I come bearing good news, finally. Be sure to check your >>Xbox Live Messages<< and enjoy!

Most of all though, thank you for your extended patience. We certainly appreciate it.