Groove Code of 3 months free not recieved yet since july!

I signed up to Groove music pass in July, as there was a promotion to get 3 months free.,I am supposed to be emailed a code .

i still havent received any code. The offer said the code had to be used by August 31st. That's been over a month and not even a single email? i messaged support twice..

Before anyone from support locks this thread - I was sent here by the chat team. I went onto the Groove support page on the Microsoft website and selected chat. When I started talking to the guy he said i should post here. thank u

:)

 

Haven't recieved 3 month voucher for music pass Promotion $Flash Sale W10 Anniversary$

I recieved email on July 21st that I can subscribe to music pass to get up to 3 month free voucher - depends on pevious billings) I was new customer - haven't yet subscribed to Groove so I recieved initial one month free then one month was billed and I should
recieve 3 month voucher after first billed month - did not happen, I canceled subscription after one month - Today...

Please issue 3 month voucher!

 

Free 3 months of groove with the purchase of 1

I never got my free 3 months of Groove music after buying one and since then it expired and I have not recieved 3 months free code I shouldve. Here's the reference number to my case No. [Mod Removed]

 

I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?

 

Hey walkerwheely87 -

We've passed your information along. When we have further information to share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Hey xxXDangoXxx -

We've passed your information along. When we have further information to share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Here is the link to the promotion
www.microsoft.com/.../bogo

Offer valid until August 17, 2016. Customer must sign up for paid monthly subscription. Credit card required. Upon completion of first billing cycle, customer will receive via email a promo code valid for 90 days of Music Pass at no charge. Limit 1 promo
code per customer, single use only. Promo code must be used by August 31, 2016. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Not combinable with other offers. US only. Groove Music Pass catalog size and availability
varies by market and over time. Microsoft account and internet required; ISP fees apply. Works with Windows 10, PC, tablets and phones, Windows 8.1, Windows Phone 8, Xbox One and Xbox 360 (Xbox live required). Works with Sonos, Android and iPhone; see app
stores. Requires up to 100 MB storage. Download music on up to 4 devices (not available on Xbox and the Web). Stream to one device at a time. Subject to terms (which may change without notice) at microsoft.com/msa

I you met the requirements for the promotion you should have received a code for two months free that had to be redeemed by August 31st. I would contact Groove support to sort this out. Use the link above to prove you met the requirements and that you did
not receive your promo codes as indicated on the site.

Link to microsoft customer support -
support.microsoft.com/.../contactus

 

Hey the4ShotPlot -

We've passed your information along. When we have further information to share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Hey djfreek -

We've passed your information along. When we have further information to share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Thanks but I'm making a complaint to the ASA

 

Hey JBB8! Thank you for posting this, I will pass your information along to the right team to look in to this. As soon as i get an update, I will post it here. Thanks!

 

how longer should i wait? thank u

 

Hey xxXDangoXxx,

We don't have any additional information to provide at this time. You details have been passed to the proper team, and as soon as we get information we can share, we'll let you know!

Your patience is appreciated, thanks!

 

come on seriously!! sort this out.......

 

Hey djfreek -

As I mentioned above, we are still waiting on further information at this time. I know how frustrating it is but when we have information, we'll be sure to update this thread.

Thanks for your continued patience.