Groove 4 month free music pass promotion- didn't get promo code

Hey there -

Thanks for the link to the promotion you are referring to. Unfortunately, we are unable to assist with that particular promotion here on the Xbox Support forums as that promotion was an email/web one. You'll want to head over to the

Groove Forums for further assistance.

Apologies for any frustration this may cause.

Hey matt -

From the Terms of Service for that Groove promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Hey there -

From the Terms of Service for that promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

Do note that when you receive a code there IS an expiration date. If you haven't received your code after 30 days of membership, feel free to post up a new thread and we'll look into it.

Thanks!

The promotion was between the 16-30 of June on the home page on my Xbox one .it says that new member that join for Groove music pass will get free 3 months after they finish the first free month.