Groove 3 months free token not working

Hey there Brian,

Sorry to hear that the code isn't working for you. Which country are you physically located in on our

Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, or if the region you're connecting from is not the same as the one on your account. It could mean that some features may not work properly including code redemption.



_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi there

Thanks for the reply. I've checked my region settings and they do match where I am physically located, which is the United Kingdom.

It just comes up with this code at the bottom of the screen if I try to redeem the 3 months free code -

XBOS-5002
7e7df633-c766-4908-afd3-16f699154982
2017/05/15 - 17:24:07 UTC

Hi there

Thanks for the reply. I've checked my region settings and they do match where I am physically located, which is the United Kingdom.

It just comes up with this code at the bottom of the screen if I try to redeem the 3 months free code -

XBOS-5002
7e7df633-c766-4908-afd3-16f699154982
2017/05/15 - 17:24:07 UTC

Thanks, that error still indicates a region mismatch. If you check
account.live.com does it match? These steps
HERE can help to make sure your account is set correctly. If that's not doing the trick we'd suggest reaching out to the chat/phone teams who will be able to take a closer look at the account and code. You can contact Official Xbox Support through either
the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove