Groove 3 month promo not received

Alan Hettman · Sep 13, 2016

I've been a subscriber to Microsofts music platform in the past so I didn't qualify for a free trial. Nevertheless, the promotion showed up on my Xbox One and I subscribed to get the promo. I cancelled my subscription before the end of the month so I wouldn't
get billed 9.99 again but Groove has now expired and I have had no communication about any 3 month code or whatever. I'm a bit disappointed. I've chatted with support twice, the first time before it canceled and they said I qualified but had to wait. The second
time, I was referred here. Very confused

:)

BradnKrit · Sep 13, 2016

3 month free groove music promo code/email missing

I signed up for the Free 4 month Groove music promotion for black friday:

https://www.microsoft.com/en-ca/groove/plusthree.aspx?ocid=groovewebstore_blackfriday_CA&crm=groove

I never received any promo for the remaining 3 months. Please help!

Brad

Monkey Spud Man · Sep 13, 2016

Groove music 3 month promo

Hi, I signed up for groove music promo that included 3 free months and its been two months and haven't received code. any help would be appreciated. Thank you

Misses Quinzel · Sep 14, 2016

Hey, JC! I've sent you a Forums private message. You can check them
here!

Additionally, we work oldest to newest here on our forums. We ask that users do not bump their threads more than once in 24 hours if they haven't been responded to; this moves them down the list for assistance. For more information on how we work here, please
check out the links in my signature! Thanks for understanding!

Misses Quinzel

Hey, JC! I've sent you a Forums private message. You can check them
here!

Additionally, we work oldest to newest here on our forums. We ask that users do not bump their threads more than once in 24 hours if they haven't been responded to; this moves them down the list for assistance. For more information on how we work here, please
check out the links in my signature! Thanks for understanding!

NeitherConch739

Did you manage to get your 3 more months free code. I still haven't received mine. My trial has already expired and codes are nowhere to be seen.

Miss Bijoux

Hey there BasalBear94001!

Could you provide more details regarding the Groove promotion you are inquiring about please? When did you sign up for your Groove trial? Where did you see the offer? Was it on the Xbox One console or was it on the Microsoft website?

We need more information before we know which way to point you.

Thanks!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Mister Maka

Hey there ZombieGirl2170.

I sent you an Xbox Live message with some information. When you get a chance, please take a look

If you have any other Xbox support questions, please let us know

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Groove 3 month promo not received