Groove 3 Month Promo Code already been redeemed, even though I just received it.

Hey there!





I sent you a message over
Xbox Live.





Enjoy!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Quick update. After talking to support, they found that the code was used a week ago, even though I just received the message TODAY!! What is going on?

Ok, I give up, after talking to 4 different people, who confirmed that the code was redeemed before I even had the service, and was about to refer me to yet another person, I said forget it, not worth this many headaches. Close thread please.

Quick update. After talking to support, they found that the code was used a week ago, even though I just received the message TODAY!! What is going on?

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Hey matt -

From the Terms of Service for that Groove promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!