Groove 3 month code

ziad aldo · Sep 22, 2016

Hello,

i saw the groove offer months ago (buy 1 month get 3 free) so i used that offer and i thought im supposed to recieve a code and i was told multiple times that im gonna recieve the code via email and i never recieved it i go on check my xbox today and see
the messages section and i find the code there and its already expired because i didn't have access to my xbox i don't know if im supposed to post the expired code here to hopefully get a new code

PLEASE HELP.

:)

DreadPirate360 · Sep 22, 2016

I have not received my 3 month free groove music code

I got the offer of taking up a free month trial of groove music and get 3 months free via code through the xbox messaging system. I have not received my code for the 3 months and it has been well over 30 days. I need my 3 month free code for groove music
like stated in the offer.

Tommy.-- · Sep 22, 2016

Didn't receive my promotional code for 3 months of Groove Music

Still no code for 3 months of Groove Music :-( !!

Miss Bijoux · Sep 23, 2016

Hey ziad aldo -

As the Xbox Live message you got advised, the code provided needed to be redeemed by a certain date. Unfortunately, we are unable to replace expired codes.

Sincere apologies for any frustration this may cause.

ziad aldo · Sep 26, 2016

My problem is not that my main problem is why did more than 1 staff told me that i'll recieve it by email and i wait for that whole time then it expires and it ends up being in my xbox messages this is unfair to be serious

Doe B · Sep 28, 2016

Well, I never got the code in the 1st place

ziad aldo · Sep 29, 2016

That is really unprofessional from Microsoft a company this big and i don't get any replies or help to solve my problem

Mister Cizl · Nov 3, 2018

Hey ziad aldo! As Miss Bijoux said, we do not have the ability to replaced expired codes. Thanks for understanding!

Hey Doe B! Please post up a new thread so we can look in to your issue specifically. Thanks!

Tommy.--

Still no code for 3 months of Groove Music :-( !!

Miss Bijoux

Hey iMasterLee -

Just to clarify, did you purchase a month of Groove with a credit card or did you redeem a prepaid one month Groove code? If you purchased a month, your best bet would be to reach out to
Groove Support via their Support page.The 'Contact Us' options can be found near the bottom of that page.

If you redeemed a prepaid one month Groove code, unfortunately you will not qualify for this promotion. Per the

Groove promotional page, in order to qualify for the 3 complimentary months of Groove, you had to have purchased one month at $9.99.

Let us know if you have additional questions.

djfreek

Hi,

I signed up for groove music in August as there was a 3 month free. I have now paid for groove for the last 2 months and haven't got my code?.

Please can you advise as this seems like false advertising to me......

Regards

Roger

DezzyDx

From what I remember, one was for a pre order add on for mafia 3, 2 ea access codes and a 3 month code for groove music. I didn't redeem any of these.

Doe B

Well, I never got the code in the 1st place

Groove 3 month code