Green Screen of death series x

Marcus Clements · Dec 4, 2022

Xbox series X just over a year old. Turnt it on today boom green screen. I've changed HDMI cables and ports no luck. I have tried the eject power and pair buttons no joy it wont show anything apart from a green screen!

How can i get this resolved and how much is this going to cost or is Microsoft going to fix it for free as it seems to be a recurring issue with their consoles.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Jesse E'

I'm afraid that is a hardware issue and the console will need to be repaired. Kindly see details on how to go about that here https://support.xbox.com/en-US/help/hardware-ne....

LouisvilleBoy7

Iv tried this already. The green screen is solid. No menu nothing. I can hear the start up music. But the screen is solid green.

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Marcus, normally this green screen error just means a system conflict.

Let's try to solve it that way here. See if the solution screen opens

Disconnect the network cable if using a wired network connection.

Turn off the console and unplug the power cord to ensure the console is completely turned off.

Wait 30 seconds and plug in the power cord again.

Hold down the BIND(sync) (located on the bottom front of the console) and EJECT (located on the front of the console) buttons and press the Xbox button on the console.

Keep pressing the BIND and EJECT buttons for 10 to 15 seconds

.

Listen to the two “activation” tones with a few seconds of difference between them. Release the BIND and EJECT buttons after the second activation tone.

I remain at your disposal if you have any further questions.

DeniqL

Hi, Ash, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Let's first try performing a hard reset

Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Between 1 and 3 minutes This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button  on your console to turn it on.

Check if the green screen is still there

Green Screen of death series x