Green screen after opening a game

Hi there!

Sorry to hear that you have this problem.

First try to hard reset your console (only do this if you've been stuck for more than 20 minutes) normally this would result in a green screen loop it self but since you already have it, it might fix it (did it for me).

You can do a hard reset by holding the power button on your console for 10 secconds and turning it back on.

If that doesn't help follow the step by step troubleshooting guide provided here.

The above solution will definitely help fix it. if not you might need to send your console for repair.

Hope this helps, best of luck!

same here. pc and laptop.SmartGlass wont open,,,,green screen..

yes ive also had this early last week, the screen goes green, and after many attempts i decided when i found a game i would go into it, luckily when you go into a game the green screen goes away, the connection and everything was fine but I was in a random
kit, after that game was over everything was fine again.

Does the game simply show the splash screen and returns to the dashboard before the game's main menu appears, or is the game actually starting and crashes to the dashboard when you are supposed to press A or otherwise start the game?

Can you also try to hold the power button on the console for about 10 seconds, then turn the console back on, and make sure it shows you a green bootup screen with the Xbox One logo.

If the green boot screen is not appearing, hold the power button on the console again for 20 seconds.

After the console has finished starting and shows the home screen after the green boot screen, try to launch the game again.

I'm Samy an independent advisor and I'll be helping you

How are you, mate?

Do this command and see if a screen with 4 options appears for you.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the BIND button (located below the Xbox button on the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

Then select ''reset'' and then keep games and app.

You won't miss a thing but you will need to go through the initial setup and log your accounts into the console.