Green lines on screen and no audio with the xbox one s

Hi,Kyle! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you been able to test it with different HDMI cables?

Hi Vectrexer,

If you are seeing the green screen with audio only that would mean that the videos are going not going to be able to be viewed from the Xbox One S.

Have a good day.

AquarrzSudnnym's idea first is also quite good. Have you checked if it is very dusty / the holes are filled with dust or pet hair? Clean
that out for airflow is a great suggestion. Definitely shut it down and unplug it first.

Electronics don't like dust or heat (or water of course), and tend to go funny if over heated for too long.

Yes I tried on a different tv it was the same. Ok I will try the factory reset I was trying to avoid this as will lose all my data but think I will have to. Thank you.

Any sort of hardware, even the best quality, can fail at any time.

Does the same issue happen on a different TV?

And have you tried a Factory Defaults Reset? You will lose **Everything** on your console, but it will give you the best baseline to know if you need to contact Microsoft Support directly for assistance and possible repair.

Guide: https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

That web page has the guide, and also how to Contact Microsoft Support if you need to.

Good luck, let us know how it goes, and if we have been helpful please do click the Yes