Gray chat mixer on wireless headset

  · Mar 26, 2024

I am having issues with my chat mixer, i have a xbox wireless headset and my chat mixer won’t work. I try to twist the things on the side of the head set and it wont work, my controllers are all up to date and my audio settings are fine. I don’t know why my mic won’t work and i need help fixing it.

:)

 

Hi Rodrigo, i tried this and it didn’t work. Any other ideas?

Rodrigo Oliver

Hi  , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to reset it?

Plug the USB-C cable into the headset and position yourself next to your console, Windows 10/11 device, or a power outlet with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or outlet yet).

Hold down the headset’s power button and the mute button simultaneously (both buttons are located on the left earcup), and then quickly plug the USB-C cable into your console, PC, or outlet.

If the hard reset is successful, the headset should power off.

Turn the headset back on. (If you continue to hold down the power button throughout the hard reset process, the headset will power off and then power back on.)

For more information: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset

Frathos

Are you plugging your headset into your controller? If so then have you checked the console Chat Mixer settings to see if it has been set to 100% Game Audio? The newer Dashboard has the Chat Mixer at the bottom of the Xbox nexus Home tab (bottom right speaker
icon). If you see the Headset Chat Mixer slider is all the way to one side (eg Game) then move it towards the other side. Normally it would be at 50/50 mark.

If you have an older Dashboard then you'll have to look for the tab that includes the Chat or Audio setting (sorry, I don't recall whether everyone has been updated to the newer Dashboard style yet) and check/change the adjustments there.

If you have a wireless headset (eg Astro A50 series) then the Chat Mixer setting is adjusted on the headset itself. I'm guessing you don't have this type headset though as the Chat Mixer setting usually resets back to the middle (50% Game, 50% Chat) every
time the console is restarted. Note that when an Astro A50 series is connected, the console Chat Mixer settings are grayed out since you have to make the adjustments on the headset itself.

Good luck!

Frathos

Are you using a wireless headset like Astro A50? If so then you have to use the physical chat mixer that is built in to the headset as the console guide chat mixer will be greyed out.

Good luck!

XBF Meryem R

Hello @Cbagel10, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

Please follow the the instructions on both links first:

Choosing speaker audio settings on your Xbox console | Xbox Support

The next step will be for you to try and perform a power cycle to your console by pressing down the power button on your console for 10 seconds until you make sure it is off. After that please unplug the power cable and wait for 10-15 seconds, then plug it back and switch your console on.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Gray chat mixer on wireless headset