Gray Box on Xbox PC App and in game while trying to sign in/log in onto Microsoft account

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Count, how are you today? Hope you're well.

First, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that click repair and then restore, open the app and try again.

If it still doesn't work:

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC and try again.

If any of those do not work, try to restore your OS like this:

Step 1: Click Update & security on the Settings page to continue.

Step 2: Click Recovery and click Get Started on the right to continue.

Step 3: Choose Keep my files to reset your PC.

Step 4: Read the subsequent messages and click Reset.

After the computer has restarted successfully, you have refreshed Windows 10.

The account of your mother will need to be signed in the Microsoft store app while your account will be logged on the Xbox app, this will allow you to share the DLC and any other game pass feature on PC. That's the only way to share her account's DLCs with your account on PC.

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble logging into Xbox Live from your Windows 10 PC. In order to use Xbox Live properly on Windows 10 you need to be signed into the Microsoft Account as
you're Windows profile before trying to sign in at the Xbox App or to use Xbox features. Are you signed into a different log in profile to the PC before trying to log onto Xbox Live? Let us know with a reply to determine how to best assist you.

Hi lystalex,

The new Xbox (Beta) app on PC for the Xbox Game Pass for PC, included with Game Pass Ultimate, and the Xbox Console Companion app uses the account logged into the Microsoft Store app, not Windows, for subscription and game license verifications. Log
in normally to Windows with Account #1. Then, open the Microsoft Store from your Start menu, and
in the upper right corner, click on your account picture and sign out from Account #1. Sign in to Account #2, and from there the Xbox (Beta) app should recognize Account #2 and allow you to start installing games. Make sure you are also signed in to Account
#2 on the Xbox (Beta) app, but it should automatically do it once you sign in to the right account on the Microsoft Store.

Sign in to Account #2 in the Microsoft Store and then let us know if it allows you to install games while logged into Account #1 for Windows.

Hi WantToChangeAccount! My name is Ricardo an independent advisor ready to help you with this situation!

The account of your dad will need to be signed in the Microsoft store app while your account will be logged on the Xbox app, this will allow you to share the subscription on the Pc