Gratis spel vart debiterat[Translation-Free games where charged]

Discus and support Gratis spel vart debiterat[Translation-Free games where charged] in XBoX Games and Apps to solve the problem; Hej! Skaffa mig precis NHL 19 till min XBOX One. Spelet vart gratis, men vart debiterad en kostnad på 670kr. Hur kan man åtgärda detta? Hade... Discussion in 'XBoX Games and Apps' started by BrassyBabe, Jun 7, 2019.

  1. BrassyBabe
    BrassyBabe Guest

    Gratis spel vart debiterat[Translation-Free games where charged]


    Hej!

    Skaffa mig precis NHL 19 till min XBOX One.

    Spelet vart gratis, men vart debiterad en kostnad på 670kr.

    Hur kan man åtgärda detta?

    Hade spelet kostar 670kr så hade jag inte tagit hem spelet.

    [Translation-Hi!

    Get me just NHL 19 for my XBOX One.

    The game was free, but each charged a cost of 670kr.

    How to remedy this?

    Had the game cost 670kr so I had not taken home the game.]

    :)
     
    BrassyBabe, Jun 7, 2019
    #1
  2. XBF Diego M Win User

    Gratis spel vart debiterat[Translation-Free games where charged]

    Hi Brassy,

    Unfortunately there is no contact email for customer support. You will need to contact customer support through the Xbox support contact website

    https://support.xbox.com/contact-us


    Try the follow steps to get an option to contact customer support:

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options and go to step 4
    6. Select request a call from support if available or there should be a number for you to call
  3. XBF Brad A Win User

    Gratis spel vart debiterat[Translation-Free games where charged]

    Hi Brassy,

    Thanks for coming to the forums with your issue on being charged for a free game with gold. Did you recently just get gold or have had a subscription? You will want to request a refund, first try the refund form if unable to fill out then request a call
    from support.

    Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn
    How
    to complete the refund request form
    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


    If you are needing further assistance with the purchase I would suggest to contact Live Support.


    When you go to Contact Us,follow these steps to request a call:

    Step 1 ----select Xbox One

    Step 2 ----select see other options then subscription changes

    Step 3-----select show contact options

    Step 4 ----select request call from support

    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  4. BrassyBabe Win User

    Gratis spel vart debiterat[Translation-Free games where charged]

    Hey! Thanks for your answear.

    When i try to follow your guide, i dont get the option that you describe.

    Is there any other way to Contact them? Like email them directly?

    Br Brassy
  5. ooD0C H0L1DAYoo Win User

    Pedir un favor [Mod Translation - Ask a favor]

    Si nunca usó recompensas de Microsoft es una gran manera de obtener más o menos dinero gratis. Pruébalo, es gratis.

    [Mod Translation - If you never used Microsoft rewards it is a great way to get more or less free money. Try it, it's free.]
  6. XBF Brad A Win User

    jogos gratis[Translation-free games]

    Hi Romulo,

    Thanks for the reply. If you do not have an Xbox one, it will not download the games. You are able to get them though off the website. This is done either through a PC or mobile phone. Make sure you sign in go to games with gold on Xbox.com, and select the
    Xbox one games. They will say you own and where to install. But since you don't have an Xbox one you cant install.

    Thanks,

    Brad
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Gratis spel vart debiterat[Translation-Free games where charged]

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