Got wrong country redeem code

Your physical,account & billing location must all match otherwise you will have issues buying of the xbox marketplace.

Changing your region to try & buy games from another region cheaper is a violation of the ToU/CoC & can result in a ban for marketplace theft.

Hello Łukasz, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, follow the steps below to try to solve the problem (READ the rules carefully since trying to bypass the restrictions of a region can have serious consequences, I will explain them below):

Some digital codes are designed for a specific region that may not match the region of your account. Make sure your Microsoft account region matches the region in which you purchased the digital code.

If you purchased an Xbox gift card or code that doesn't match the region of your Microsoft account, contact the retailer or aka.ms/contactxboxsupport.

Information Source (Credits): https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

The advisor Gerardo C. indicates the following that you should take into account:

It is important that you keep in mind that any way to bypass a regional block is not allowed and can lead to suspensions, lately many users have been receiving permanent bans for doing that type of thing.

You can see the Xbox community standards on the following website and I will quote the part that I mentioned previously:

https://www.xbox.com/legal/community-standards

"vi. When there are limits, there is a reason for it
- Try to bypass regional content restrictions"

Information source (Credits): https://answers.microsoft.com/thread/695cb3d2-93ce-428d-8c76-4e9660ed7a6b

In addition to this, Gerardo CG, independent advisor, points out:

I regret to inform you that it is not possible to redeem a code from a region other than yours, you can only redeem codes from your own region.

You can confirm it yourself through the following link:

https://www.microsoft.com/es-es/store/b/giftterms

Information source (Credits): https://answers.microsoft.com/thread/d7953d34-f840-4b0e-9202-f4a4a6cf8115

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Happy new year and blessings.

Sincerely,
Oskayra.

Hello Red,

Sorry for the issue with the currency. Unfortunately, once redeemed in a region you will not be able to move it to a different region. Here is an excerpt from

Region moving:

The money in your Microsoft account

The funds in your Microsoft account will
not move with you. Be sure to spend the money in your Microsoft account before you change your account location. We can’t transfer money between regions.

Hope this helps.

Thanks,

Brad

Hey there!



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Thank you and have a great day!

Exactly what parity said. Explain the problem correctly, unfortunately it won't be easy but I hope they can help you with your problem. It happens